Exchange Engineer

1 day ago

Pasay, National Capital Region, Philippines Capgemini Philippines Corp. Full time ₱80,000 - ₱120,000 per year

Job Summary:

Exchange Engineer provides operational support for Windows Exchange Servers and Office365 tenants that deliver services for the organization's environment. Support the process of vulnerability management to ensure a secure and stable environment. Participate in operational ticket management including helping end users, completing requests, and changes. The position requires a responsible, self-motivated, well-organized individual with the ability to handle multiple concurrent projects while adapting quickly to rapidly changing priorities.

Responsibilities and Duties:

  • Work closely with vendors to resolve user and production issues.
  • Participate in operational support and on-call for a large enterprise messaging environment.
  • Troubleshoot Exchange on-premises servers and M365 messaging resources.
  • Generate operational documentation including change management paperwork
  • Maintain high morale to go above and beyond the minimum requirements
  • Work on multiple operational issues at one time
  • Provide support for ancillary messaging products including mobile management, faxing solution, and distribution list tools.
  • Perform other related duties as assigned
  • Provide support for release deployments in a 24x7 operations environment as required
  • Produce technical and operational documentation

Qualifications:

  • 2+ years of experience managing the day-to-day administration, support, maintenance and monitoring of Exchange and Office365 Experience with mail routing.
  • Must be able to communicate technical concepts clearly to a wide audience
  • Demonstrate a customer focused attitude.
  • 1+ Service Now or equivalent ticketing system experience
  • Must be able to communicate technical concepts clearly to a wide audience
  • Microsoft Active Directory Administration experience
  • Minimum 2+ years of Microsoft Active Directory Administration experience is required
  • PowerShell scripting experience
  • Minimum 1+ years of PowerShell scripting experience is required
  • ITIL experience (preferred)
  • Ability to work in a 24x7 on-call after hour rotation environment
  • Good understanding of change management
  • Bachelor's degree is required for this position

Required Soft Skills:

  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Willingness to learn and adapt to new technologies
  • Attention to detail and commitment to accuracy

Work Arrangement:

  • Hybrid Set-Up at Mall of Asia Business Complex, Pasay City
  • Rotating schedule, including graveyard shift

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