Customer Service Representative

2 days ago

Davao City P, Philippines Choice Technologies Philippines Inc Full time ₱200,000 - ₱300,000 per year

Customer Service Representative - Graveyard Shift - Best Pay in the market and we are not a BPO

We are looking for the BEST to come join the BEST TEAM at Choice Home Warranty

Aggressive Compensation Structure – Make the Right NEXT MOVE for your Career.

Choice Home Warranty is expanding our call center operations into Davao City, Philippines. This is an amazing opportunity to get in on the ground floor for rapid career growth and opportunity. Why work for an outsourcer, when you can have a permanent home with a growing company.

As a result of our extraordinary growth, we are expanding our operations to Davao City. This is a great way for college graduates to get their foot in the door with a dynamic company that has room to grow and the infrastructure to help our employee's progress in their careers. This is an ideal Customer Service Representative Opportunity, as you will have access to all levels of management and the chance to have your successes recognized and be considered for promotions rapidly.

Customer Service Representative Responsibilities:

  • Retain and build customer loyalty by providing a professional, courteous and positive experience to each customer on a daily basis
  • Provide accurate and relevant information as it pertains to the customer's claim inquiries
  • Demonstrate superior verbal and written communication skills
  • Effectively exhibit active and empathic listening during challenging customer claim events
  • Continuously improve on building rapport and understanding customer needs
  • Demonstrate the ability to effectively overcome objections strategies for overcoming objections
  • Collect and document the details of each call in our systems
  • Follow all related procedures through the life cycle of the claim
  • Adhere to the Key Performance Indicators that will capture your success

Customer Service Representative Qualifications:

  • Must be a college graduate or college level
  • Prior Call Center or Customer Service experience is REQUIRED
  • Command strong written and oral English communication skills
  • Talent for multitasking as you will be typing while talking to customers
  • Proficient with computers, strong keying skills
  • An aptitude for problem-solving and handling objections
  • Attention to detail is critical
  • Able to maintain a positive attitude

Recruitment Hours: 6PM to 10PM (Mondays to Fridays)

We are located at Robinsons Cybergate Delta 2, 2nd floor, JP Laurel Ave., Agdao, Davao City. (Entrance is at the upper ground floor of the 2nd bldg. behind VXI ) See you

Founded in 2008, Choice Home Warranty is the fastest growing privately owned home warranty company in the nation, consistently earning placement on the Inc. 5000 list for the last six years. As we grow, we continue to seek out passionate, driven professionals who share our mission, vision and core values – people looking to bring their insight and abilities to an organization that values intelligence, ingenuity, integrity, and the pursuit of excellence.

Our Mission is to provide property owners with peace of mind by offering a high quality, easy and affordable ways to protect their most valuable asset - their home.

Earn big and work directly for the company to grow your career.

Feel free to drop by our Choice Home Warranty Office at Robinsons Cybergate Delta 2, 2nd floor, JP Laurel Ave., Agdao, Davao City

Job Types: Full-time, Permanent

Pay: From Php20,450.00 per month

Benefits:

  • Company events
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training

Experience:

  • Call Center: 1 year (Required)

Work Location: In person

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