Sr. Associate Quality Analyst

4 days ago

Taguig, National Capital Region, Philippines Tech Mahindra Full time ₱900,000 - ₱1,200,000 per year

Responsibilities

 Monitors all interactions (calls, emails, Salesforce logs, XL sheets) and ensures accuracy of the same with

on-time/immediate feedback to the floor.

 Coordinates and facilitates call calibration/training sessions for call center staff.

 Publishes quality trends, feedback and improvement / enhancement reports to Verisk team.

 Conduct quality monitoring and coaching

 Deal tactfully and courteously with clients

 Produce Quality reports and dashboards such as TNI, Pareto etc.

 Drive process improvement and ensure process compliance.

 Contribute to the development of the short- and long-term goals of the process.

 Ensure quality and CSAT targets are met at all times.

 Drive first call resolution and quality initiatives in the program.

Skillset

 Excellent oral, written and interpersonal communication skills.

 Exceptional listening and analytical skills.

 Intermediate level of knowledge in MS-Office.

 Works accurately and with an eye for details.

Requirements

 Minimum 1 year experience as a QA in both inbound and outbound projects

 Preferred: Candidate must possess at least a Bachelor's/College Degree, any field

 Preferred: With Sales Background

  • Sr Analyst

    3 weeks ago

    Taguig, National Capital Region, Philippines DXC Technology Full time

    Job Description:FINRA Representative - US Life InsuranceCEBU CITY ONLY - WORK FROM HOMEThis is a Work Migration Onshore position for Sr. Analyst III - FINRA, Resources specifically for FINRA associates are required to be established in DXC Manila.Basic Qualifications:Bachelor's degree in a relevant field or equivalent combination of education and...

  • Business Process Transactions Sr Analyst

    3 weeks ago

    Taguig, National Capital Region, Philippines DXC Technology Full time

    OverviewJoin to apply for the Business Process Transactions Sr Analyst role at DXC Technology.ResponsibilitiesExecute business process transactions, learn from experienced team members, and focus on accuracyCollaborate with senior analysts, managers, and other staffAssist in process improvement initiatives and data analysisContribute to identifying and...

  • Sr Analyst II Data Engineering

    3 weeks ago

    Taguig, National Capital Region, Philippines DXC Technology Inc. Full time

    Sr Analyst II Data Engineering - Informatica DevOps page is loaded## Sr Analyst II Data Engineering - Informatica DevOpslocations: PHL - TAGUIG CITYtime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: October 11, 2025 (28 days left to apply)job requisition id: 51560224**Job Description:****Job Description:**Designs and...

  • Sr Analyst I Data Engineering

    3 weeks ago

    Taguig, National Capital Region, Philippines DXC Technology Inc. Full time

    Sr Analyst I Data Engineering - Informatica DevOps page is loaded## Sr Analyst I Data Engineering - Informatica DevOpslocations: PHL - TAGUIG CITYtime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: October 11, 2025 (28 days left to apply)job requisition id: 51560227**Job Description:**Designs and develops Data and Analytics...

  • Sr Analyst I Data Engineering

    2 weeks ago

    Taguig, National Capital Region, Philippines DXC Technology Inc. Full time

    Sr Analyst I Data Engineering - Informatica DevOps 2 page is loaded## Sr Analyst I Data Engineering - Informatica DevOps 2locations: PHL - TAGUIG CITYtime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 15, 2025 (29 days left to apply)job requisition id: 51560226**Job Description:****Job Description:**Designs and...

  • Associate Professional, Import/Export

    4 days ago

    Taguig, National Capital Region, Philippines Ingram Micro Full time ₱1,200,000 - ₱2,400,000 per year

    It's fun to work in a company where people truly BELIEVE in what they're doingAccelerate your career. Join the organization that's driving the world's technology and shape the future.Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role...

  • Junior Quality Assurance Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Trade Window Full time ₱900,000 - ₱1,200,000 per year

    About the RoleThe Quality Assurance (QA) Analyst will be responsible for ensuring the quality and performance of our software products through testing and quality assurance practices. You will contribute to the design and execution of test plans, build automation frameworks, and work collaboratively with cross-functional teams in an Agile environment.Key...

  • Sr. Associate Quality Analyst-Taguig

    4 days ago

    Taguig, National Capital Region, Philippines Tech Mahindra Full time ₱900,000 - ₱1,200,000 per year

    Responsibilities Monitors all interactions (calls, emails, Salesforce logs, XL sheets) and ensures accuracy of the same withon-time/immediate feedback to the floor. Coordinates and facilitates call calibration/training sessions for call center staff. Publishes quality trends, feedback and improvement / enhancement reports to Verisk team. Conduct...

  • Sr. Manager

    4 days ago

    Taguig, National Capital Region, Philippines Nezda Global Full time ₱120,000 - ₱180,000 per year

    Position:Sr. Manager - Wealth and Fund ManagementLocation:Taguig SiteSchedule:Night ShiftWork Set-up:On SiteEmployment Type:Full Time and Direct HireTheSenior Manager for Wealth and Fund Managementis responsible for leading investment strategies, managing client portfolios, and ensuring optimal asset allocation to meet clients' financial goals. The role...

  • PHRN Quality Analyst

    1 week ago

    Taguig, National Capital Region, Philippines Access Healthcare Full time ₱480,000 - ₱540,000 per year

    PHRN – Quality AnalystWe are currently looking for Registered Nurse Quality Analyst to be part of our ClinicalteamThe Quality Analyst will be responsible for monitoring and evaluating the quality ofcustomer service interactions, identifying areas for improvement, and ensuringcompliance with policies and procedures. The successful candidate must be a...