Remote Travel Concierge

Are you passionate about travel and love creating unforgettable experiences for discerning clients?

Our client, a leading tech-enabled travel agency, is hiring a Travel Concierge to deliver world-class service to their premium clientele. You'll be the trusted expert behind every seamless trip—chatting directly with travelers via WhatsApp, leveraging cutting-edge AI tools to research perfect hotels, and coordinating every detail—all while ensuring clients travel with total confidence, knowing you're just a message away.

If you have exceptional communication skills, love problem-solving under pressure, and thrive on making customers feel like VIPs, this could be your dream role in the travel industry.

• Paid in USD every 15th & 30th of the month
• Up to 14 days of paid time off annually, from day one
• Paid leave for Philippine Regular Holidays
• 100% remote – work from anywhere
• US Eastern Time
• Work in the exciting travel industry with premium clients
• Access to cutting-edge AI research tools and travel technology
• Learn about global destinations and luxury travel experiences

• Engage with travelers in real-time (primarily via WhatsApp) to understand their needs, preferences, and concerns—often before they even articulate them.
• Research and recommend hotels, restaurants, and attractions using a blend of AI tools and strong human judgment—your insights matter more than the algorithm's.
• Book hotels, rental cars, and coordinate travel logistics across multiple platforms with an eagle eye for detail.
• Handle special requests and liaise with hotels or vendors to ensure clients receive VIP treatment from start to finish.
• Write and curate destination guides with a voice that blends editorial polish and practical insight—covering neighborhoods, dining, hidden gems, and must-sees.
• Support the content and marketing team by researching standout hotels for social media features and storytelling.
• Think on your feet and problem-solve creatively when travel plans shift due to weather, cancellations, or unexpected issues.
• Respond quickly and thoughtfully to incoming chats—initial responses should land within 10–20 minutes during your shift.

• An intuitive thinker—you use AI to accelerate your work, not replace your judgment. You can spot when suggestions don't make sense and adjust accordingly.
• A strong online researcher—you know how to dig into Google Maps, local blogs, menu PDFs, booking sites, Reddit threads, and more to verify every detail.
• Empathetic and client-obsessed—you think like a traveler: you get what it means to need gluten-free food in Tokyo, or how exhausting it is to fly into Paris and transfer trains the same day with kids.
• Detail-obsessed and risk-aware—you catch inconsistencies in time zones, currency, locations, and itineraries before they become problems.
• Self-taught and endlessly curious—you love learning about new cities, destinations, travel hacks, and tools, and you don't wait to be trained.
• Fast but thoughtful—you respond quickly but never rush. Every reply is polished, clear, and intentional.
• An exceptional communicator—your written English is warm, modern, and concise. You can strike the right tone for every situation.
• Tech-savvy and organized—you're confident using tools like Slack, WhatsApp, Google Sheets/Docs, and online booking platforms.
• Reliable and independent—you have a strong internet connection and a distraction-free work setup for voice/video calls when needed.

• International travel experience and familiarity with hotels, airlines, and popular destinations
• Experience with AI tools like ChatGPT for research efficiency
• Hospitality or travel industry background
• Negotiation skills for advocating on behalf of clients
• Knowledge of airline miles and credit card points

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record an video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.