Customer Interaction Centre Team Leader

1 day ago

Makati City, National Capital Region, Philippines Probe CX Full time ₱800,000 - ₱1,200,000 per year

Duties and responsibilities

  • To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication between the Teammates and Management.
  • Delivery of team sales, service level components, quality and productivity targets & indicators.
  • People Management, including all HR related issues, as well as staff development.
  • Operational Management: Managing the floor, adherence to schedule.
  • Ownership and problem resolution.
  • Call monitoring, coaching and feedback, responsibility for delivery of the definedcustomer experience in every call.
  • Responsible for Training and development of staff.
  • Recommendations for product and process development based on customer feedback and analysis of the same.
  • Conducting performance appraisal for the team.
  • Compiling reports on team's performance and customer feedback.

Qualifications and Key Competencies

  • At least 2 years' experience in similar capacity is required for this position
  • Experience on phone, email and live chat support preferred but not required
  • Experience in Technical Support is preferred
  • Has strong verbal and written communication and comprehension skills
  • Good problem solving and critical thinking skills with focus on issueresolution and customer satisfaction
  • Resourceful, able to multitask and has high attention to details

  • Customer Interaction Centre Team Leader

    1 day ago

    Makati City, National Capital Region, Philippines Probe CX Full time $40,000 - $60,000 per year

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Delivery Centre Leader

    1 day ago

    Makati City, National Capital Region, Philippines Risewave Consulting, Inc. Full time $90,000 - $120,000 per year

    Role Summary:The Delivery Centre Leader for Philippines will be responsible for leading and managing the Centre's operations in alignment with global strategies. The role includes overseeing delivery excellence, talent development, stakeholder engagement, and operational continuity while ensuring compliance with company quality, risk, and governance...

  • Assistant Team Leader

    1 day ago

    Quezon City, National Capital Region, Philippines Helloconnect Inc Full time $40,000 - $60,000 per year

    About the job Assistant Team Leader (ROW) Job Description As an Assistant Team Leader, you will play a vital role in supporting the Team Leader to ensure the team operates effectively and meets its objectives. In this developmental role, you will assist in monitoring daily team performance, contributing to coaching sessions, and facilitating team...

  • Director, Delivery Centre

    1 day ago

    Makati City, National Capital Region, Philippines Risewave Consulting, Inc. Full time $900,000 - $1,200,000 per year

    Role Summary:The Delivery Centre Leader will be responsible for leading and managing the Centre's operations in alignment with the company's global strategies. The role includes overseeing delivery excellence, talent development, stakeholder engagement, and operational continuity while ensuring compliance with quality, risk, and governance standards.Key...

  • Contact Centre Professional

    3 days ago

    Makati City, National Capital Region, Philippines beBeeContactCentreManager Full time ₱900,000 - ₱1,200,000

    Job Title: Contact Centre ManagerKey Responsibilities:The Contact Centre Manager is responsible for overseeing the core operations of the Contact Centre. This includes implementing, executing, ensuring compliance with, and improving all processes, policies, and procedures to meet the company's performance goals.Working closely with other Customer Care...

  • interaction designer

    21 hours ago

    Makati City, National Capital Region, Philippines Metrobank Full time

    Press Tab to Move to Skip to Content LinkHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure...

  • interaction designer

    1 day ago

    Makati City, National Capital Region, Philippines Metrobank Full time $40,000 - $80,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Team Leader

    1 day ago

    Quezon City, National Capital Region, Philippines Probe CX Full time $40,000 - $80,000 per year

    The Team Leader will be responsible for managing the performance of assigned Customer Service Agents and apply strategic processes to improve team performance and contribute to the ongoing improvement of the assigned account.Improve & sustain team performance to deliver and exceed assigned key performance indicators (KPIs)Maintain a daily/weekly/monthly...

  • Team Leader

    1 day ago

    Quezon City, National Capital Region, Philippines Probe CX Full time ₱800,000 - ₱1,200,000 per year

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities"●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet withthe required service level components, to develop the team...

  • IJP: Assistant Team Leader

    1 day ago

    Quezon City, National Capital Region, Philippines HelloConnect, Inc. Full time $45,000 - $60,000 per year

    Job DescriptionAs an Assistant Team Leader, you will play a vital role in supporting the Team Leader to ensure the team operates effectively and meets its objectives. In this developmental role, you will assist in monitoring daily team performance, contributing to coaching sessions, and facilitating team initiatives to enhance productivity and customer...