Manager, Customer Success

Payscale is the original compensation innovator for organizations who want to scale their business with pay and transform their largest investment into their greatest advantage. With decades of innovation in sourcing reputable data and developing AI-powered tools, Payscale delivers actionable insights that turn pay from a cost to a catalyst. Its suite of solutions — Payfactors, Marketpay, and Paycycle — empower 65% of the top companies in the U.S. and businesses like Panasonic, ZoomInfo, Chipotle, Quest Diagnostics, University of Washington, American Airlines, and TJX Companies.

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Job Summary

PayScale's Customer Success team helps our customers utilize our products, services, and data to develop better organizational pay strategies. Our Customer Success teams (Customer Success Management, Implementation, Professional Services, Customer Programs, Customer Support, and Customer Operations) work cross-functionally not only to ensure a seamless customer lifecycle but also to help them reach their business goals, proving the return on investment of their PayScale solutions

What You'll Do

• Hire and lead a high-performing team of Customer Success Managers to exceed renewal, retention, and expansion goals.

• Execute new and existing Customer Success strategies that increase customer retention, utilization of products and services.

• Analyze success metrics/results on your team to inform onboarding, training, and

  mentoring strategies.

• Assist on customer calls, provide feedback to facilitate growth, and distill themes for the broader leadership team, including CS, Marketing, Product, and Sales.

• Find opportunities for continuous improvement for the customer.

• Lead effective one-on-one meetings centered on accountability and results to support

  growth and further development on the team and in the role.

• Be a voice of customer success throughout the business

What We're Looking For

• At least 4 years of Sales and/or Customer Success Management experience in a recurring revenue business

• 2 years leading a team; experience growing, developing, and driving results is highly desirable

• Drives a growth mindset and team development through clear, consistent communication

• Influences cross-functional teams and senior leadership without relying on authority

• Navigates ambiguity with clarity, guiding teams toward actionable outcomes

• Combines data-driven decision-making with creative problem-solving and experimentation

• Builds strong customer relationships through collaboration and operational excellence

Nice to Have

• Experience with Salesforce and Gainsight is preferred.

Location

Payscale Manila has an employee centric hybrid model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person in our office for the moments that matter.

In our hybrid model, employees can work from the location that works best for them when our team is not scheduled to be in the office.

When you work from home, we recommend ensuring that you can meet the following technology, equipment and workspace requirements:

• High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal.

• Device for Multifactor Authentication (MFA/2FA) - smartphone, tablet, etc.

Payscale has employees across the US, Canada, UK, The Philippines and Romania however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii.

Benefits and Perks

All around awesome culture where together we strive to live our 5 values:

• Data informed decision making.

• Customer first. Always.

• Succeed together.

• Relentless about results. Obsessed with excellence.

• Lead the change. Shape the standard.

An open and inclusive environment where you'll learn and grow through programs and resources like:

• Monthly company All Hands meetings

• Regular opportunities for executive leadership exposure through things like AMAs

• Access to continued learning & development opportunities

• Our commitment to a continuous feedback culture which allows us to drive performance and career growth

• A growing network of Employee Resource Groups

• Company sponsored volunteer hours

• And more

Our more standard benefits

• Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day)

• 15 paid days of additional leave, credited up front upon regularization and refreshed annually. Unused leave are monetized.

• HMO coverage +1 dependent

• Fixed work schedule, Monday through Friday 10pm-7am Manila

Equal Opportunity Employer:

We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you.

If you have a disability or impairment and need assistance with the application process, please email for support.

Fraud Alert:

Payscale values security and privacy. During your job application and interview process, we will never ask for your personal banking or financial information, social security number, or other sensitive information, if you are unsure if a message is from Payscale, please email