Verification Analyst

18 hours ago

Quezon City, National Capital Region, Philippines Emapta Full time $104,000 - $130,878 per year

Securing Trust, One Verification at a Time

Be the safeguard that powers trust in today's digital transactions. Enjoy a role where balance isn't just a promise-it's a lifestyle. With a day shift setup and weekends off, you'll have more hours for family, hobbies, and personal goals. This career lets you excel in IT while giving you the freedom to focus on what matters most outside work.

Job Description:

As a Verification Analyst, you will conduct verification inquiries, assist customers and suppliers, and collaborate with internal teams to ensure safe, efficient, and reliable transactions. You'll play a key role in preventing fraud and supporting business growth while maintaining top-notch service and professionalism.

Job Overview:

Employment type: Full-time

Shift: Day Shift, Weekends Off

Work setup: Onsite, Quezon City

Exciting Perks Await

  • Competitive Salary Package
  • Prime office location in Quezon City (Easy access to MRT stations, restaurants, and banks)
  • HMO coverage with free dependent upon regularization
  • Day shift schedule
  • Fixed weekends off
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment

The Qualifications We Seek

  • Educational Attainment: At least college level
  • Experience Required: 2-3 years in BPO (handling any accounts)
  • With outbound calls experience
  • At least one year of experience working at the most recent company

Your Daily Tasks

  • Conduct customer verification inquiries through voice and non-voice channels
  • Respond to customer and supplier verification inquiries (inbound and outbound)
  • Assist the CSM team with customer vetting, qualification, setup, escalations, and service recovery
  • Complete frontline work activities within agreed timeframes
  • Suggest cost-effective solutions to improve processes
  • Collaborate with internal teams to achieve optimal customer and business outcomes
  • Participate in training and development programs for professional growth
  • Maintain attendance and punctuality according to team and customer expectations
  • Follow safety protocols and report any issues
  • Use workplace tools effectively to perform duties and prevent customer fraud
  • Handle support tasks via phone and email for customers and suppliers
  • Contribute to achieving company budget targets
  • Identify and generate new business leads
  • Stay updated on company updates, processes, policies, and procedures
  • Recommend improvements to verifications team practices
  • Support departmental activities and projects
  • Comply with company standards in service, professionalism, ethics, and conduct
  • Perform additional tasks assigned by the business or leadership teams

About the Client

Protecting Payments, Empowering Businesses

Our client is a leading force in financial security technology, safeguarding over $216 billion in transactions annually from fraud, errors, and cyber threats. With a vast, ever-growing vendor database and cutting-edge automation tools, they deliver trusted end-to-end payment protection. By securing vendor onboarding and validating payment details, they ensure that businesses worldwide transact safely, efficiently, and with confidence.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta proudly stands alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a collaborative work culture. Supported by a strong foundation and passionate professionals, you'll gain opportunities for personal and professional growth in an inclusive environment. Apply now and be part of the #EmaptaEra

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