POS Field Technician

2 days ago

Iloilo City, Western Visayas, Philippines Tangent Solutions, Inc. Full time ₱100,000 - ₱150,000 per year

Calling all IT and POS terminal enthusiasts

The largest non-bank POS terminal network in the Philippines is hiring.

What you'll get?

  • Permanent and Direct employment (Not under agency)
  • NCR (Minimum wage) rate with a salary increase based on performance/eligibility.
  • Comprehensive Onboarding Training to help you improve your competencies
  • Motorcycle Allowance
  • HMO & Insurance upon regularization
  • Career & Leadership Training Programs

JOB DESCRIPTION

  • Service Request Fulfilment: Deploy, replace, check, reprogram, and provide other services per customer specifications within agreed timelines.
  • Testing and Calibration: Ensure installed equipment functions correctly through testing and calibration.
  • Merchant Training: Train merchants on terminal functionality, care, and security.
  • Troubleshooting: Efficiently diagnose and resolve technical issues.
  • On-Site Support: Provide technical assistance on-site, promptly resolving customer concerns.
  • Communication: Maintain clear updates for customers on service status.
  • Service Reports: Complete detailed field service and related reports.
  • Submission of Reports: Ensure timely submission of all required reports.
  • Expense Liquidation: Follow policies for timely field expense reimbursement.
  • Inventory Management: Account for all company assets during field assignments.
  • Others: Attend scheduled trainings and meetings as required.

JOB QUALIFICATIONS:

  • Technical Vocational graduate/any Technical-related college degree or undergraduate.
  • Computer literate and knowledgeable in Basic Windows Applications.
  • Has a motorcycle, updated driver's license, and ORCR.
  • Has experience or a background in providing good customer service is an advantage.
  • Ability to work independently and as a part of a team.
  • Willing to do Fieldwork.
  • Willing to work on Holidays and render overtime/on-call per business requirement.
  • Willing to be trained in our Manila office (with pay - NCR Rate)

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