Cloud Support Engineer

16 hours ago

Manila, National Capital Region, Philippines foundit Full time ₱900,000 - ₱1,200,000 per year

Must-Have


• Managing Cloud Infra (AWS, Azure)


• Configure and optimize cloud resources such as virtual machines, databases, and networking components.


• Deploy and support cloud-based projects, ensuring robust performance.


• Manage day-to-day operations to meet functionality and availability standard


• Use advanced troubleshooting techniques to resolve customer cases and provide tailored solutions.


• Diagnose and resolve problems with cloud-hosted applications or infrastructure, including networking, performance, and security incidents.


• Monitor cloud resources (compute, storage, network) for performance, availability, and security.


• Implement Infrastructure as Code (IaC) principles using tools like Terraform or CloudFormation.


• Design, implement, and maintain monitoring solutions and dashboards for real-time visibility.


• Set up alerts and conduct analysis on logs/metrics to identify trends and improvements.


• Generate regular reports on system health and performance.


• Implement access controls, data encryption, and identity management.


• Ensure compliance with industry standards and regulatory requirements.


• Maintain thorough documentation of configurations and processes.


• Create knowledge bases, conduct internal training, and support user adoption.


• Work closely with development, DevOps, and engineering teams to integrate monitoring and resolve complex problems.


• Effectively communicate technical concepts with clarity to stakeholders and customers.


• Drive process improvement initiatives and participate in strategic projects.

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