
Store Supervisor
4 days ago
Job Overview
We are seeking an experienced and dynamic Store Manager to lead our retail team and oversee daily operations at our SM Bacolod. The ideal candidate is a passionate leader with a strong background in cosmetics retail, team development, customer engagement, and sales performance. You will be responsible for achieving sales targets, maintaining brand standards, and creating an exceptional in-store experience for customers.
Key Responsibilities
1. Sales and Customer Service
- Achieve sales targets and KPIs (key performance indicators).
- Ensure excellent customer service and resolve customer complaints effectively.
- Analyze sales trends and take actions to improve performance.
- Implement promotions and upselling strategies.
2. Staff Management
- Hire, train, and supervise store staff.
- Schedule shifts and manage attendance.
- Motivate and coach employees for better performance.
- Conduct performance appraisals and provide feedback.
3. Inventory and Stock Control
- Oversee inventory levels and reorder products as needed.
- Prevent stock loss through theft prevention, audits, and proper storage.
- Ensure accurate stock receiving and returns process.
- Organize stockroom and sales floor efficiently.
4. Store Operations
- Open and close the store as per company policies.
- Maintain store cleanliness, safety, and visual merchandising standards.
- Ensure equipment and systems (e.g., POS, security) are functioning properly.
- Implement operational procedures and compliance measures.
5. Financial Management
- Handle petty cash, banking, and daily reconciliation.
- Report sales, revenue, and financial performance to head office.
6. Compliance and Safety
- Ensure compliance with company policies and local laws (e.g., labor, health & safety).
- Monitor risk and security systems (e.g., CCTV, access control).
7. Reporting and Communication
- Generate and analyze daily, weekly, and monthly reports.
- Communicate with Head Office managers, suppliers, and corporate teams.
- Address internal and external queries efficiently.
8. Customer Engagement and Marketing
- Support local marketing campaigns and community engagement.
- Gather customer feedback and insights.
Requirements
Education & Experience
- Minimum 2-3 years of experience in retail management, preferably in cosmetics, beauty, or fashion.
- Proven track record of meeting sales goals and managing teams effectively.
- Experience with POS systems, inventory control, and CRM tools.
Skills & Attributes
- Passion for cosmetics and strong product knowledge.
- Excellent leadership, interpersonal, and communication skills.
- Customer-focused mindset with a proactive problem-solving approach.
- Ability to work in a fast-paced, dynamic environment.
- Strong organizational and time-management abilities.
- Flexible to work weekends, evenings, and holidays as needed.
What We Offer
- Competitive salary + performance-based bonuses.
- Staff discount on all products.
- Ongoing training and professional development.
- Opportunities for growth within a global brand.
Job Types: Full-time, Permanent
Benefits:
- Paid training
- Pay raise
Work Location: In person
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