Reservation Specialist

8 hours ago


Baguio City, Cordillera, Philippines 113 Wagner Cafe Full time

Job Description

The Reservation Specialist is responsible for managing all guest reservation and inquiry channels, ensuring a smooth and welcoming guest experience from first contact to arrival. This role serves as a key communication link between guests, kitchen staff, and dining teams to ensure accurate reservations and seamless handling of special requests.

Key Responsibilities:

  • Manage and respond to guest inquiries and reservations via online platforms, phone calls, and walk-in guests
  • Accurately record, confirm, modify, and cancel reservations in the reservation system
  • Welcome and assist guests upon arrival, ensuring a warm and professional first impression
  • Coordinate special requests (dietary restrictions, seating preferences, celebrations, group bookings) with the kitchen and dining staff
  • Communicate reservation details clearly to service teams to ensure smooth operations
  • Monitor table availability and optimize seating arrangements
  • Handle guest concerns or complaints professionally and escalate when necessary
  • Maintain updated reservation records and guest information
  • Support front-of-house operations during peak hours as needed
  • Uphold company standards for customer service, confidentiality, and professionalism

Job Qualifications

  • Preferably with experience in reservations, front desk, or customer service (hospitality background is an advantage)
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Customer-oriented with a pleasant and professional demeanor
  • Ability to work well under pressure in a fast-paced environment
  • Familiarity with online booking platforms and basic computer skills

Work Schedule

  • Willing to work on shifting schedules, weekends, and holidays as required by operations

Job Type: Full-time

Pay: From Php505.00 per day

Benefits:

  • Opportunities for promotion
  • Paid training
  • Staff meals provided

Work Location: In person



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