Reservation Specialist
8 hours ago
Job Description
The Reservation Specialist is responsible for managing all guest reservation and inquiry channels, ensuring a smooth and welcoming guest experience from first contact to arrival. This role serves as a key communication link between guests, kitchen staff, and dining teams to ensure accurate reservations and seamless handling of special requests.
Key Responsibilities:
- Manage and respond to guest inquiries and reservations via online platforms, phone calls, and walk-in guests
- Accurately record, confirm, modify, and cancel reservations in the reservation system
- Welcome and assist guests upon arrival, ensuring a warm and professional first impression
- Coordinate special requests (dietary restrictions, seating preferences, celebrations, group bookings) with the kitchen and dining staff
- Communicate reservation details clearly to service teams to ensure smooth operations
- Monitor table availability and optimize seating arrangements
- Handle guest concerns or complaints professionally and escalate when necessary
- Maintain updated reservation records and guest information
- Support front-of-house operations during peak hours as needed
- Uphold company standards for customer service, confidentiality, and professionalism
Job Qualifications
- Preferably with experience in reservations, front desk, or customer service (hospitality background is an advantage)
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Customer-oriented with a pleasant and professional demeanor
- Ability to work well under pressure in a fast-paced environment
- Familiarity with online booking platforms and basic computer skills
Work Schedule
- Willing to work on shifting schedules, weekends, and holidays as required by operations
Job Type: Full-time
Pay: From Php505.00 per day
Benefits:
- Opportunities for promotion
- Paid training
- Staff meals provided
Work Location: In person
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