Operations Assistant

Department: Mall Operations / Property Management

Reports to: Mall Manager / Operations Manager

The Operations Assistant supports the Mall Manager in ensuring the smooth and efficient day-to-day operations of the mall. This role involves assisting in administrative tasks, tenant coordination, documentation, and monitoring of maintenance and operational activities. The Operations Assistant plays a key role in maintaining high service standards, ensuring operational compliance, and contributing to an excellent shopping experience for tenants and customers alike.

1. Administrative and Operational Support

• Assist in the preparation, organization, and monitoring of operational reports, permits, and documentation.
• Support the Mall Manager in coordinating daily operational activities and addressing tenant concerns.
• Handle correspondence, filing, and scheduling of meetings related to mall operations.
• Monitor compliance of tenants with mall rules, safety standards, and operating procedures.

2. Coordination and Monitoring

• Coordinate with maintenance, security, and housekeeping teams to ensure smooth mall operations.
• Follow up on work requests, service orders, and preventive maintenance schedules.
• Track and report incidents, service issues, and mall-related concerns to management.
• Assist in implementing operational policies and improvement programs.

3. Financial and Procurement Support

• Assist in the preparation of purchase requests, budget monitoring, and expense tracking.
• Verify and process billing, supplier invoices, and other related documents.
• Support cost-control initiatives and monitor utilization of mall resources.

4. Tenant and Customer Relations

• Act as a point of contact for tenant inquiries and operational requirements.
• Support tenant move-in/move-out activities and documentation.
• Participate in mall events, promotions, and marketing activities as needed.

5. Reporting and Documentation

• Prepare daily, weekly, and monthly operational reports.
• Maintain updated records of service contracts, permits, and inspection reports.
• Provide data and administrative support for audits and management reviews.

• Education: Bachelor's Degree in Business Administration, Management, or related field.
• Experience: At least 1 year of experience in mall operations, property management, or administrative support (fresh graduates are welcome to apply).

• Skills:

• Strong organizational and multitasking abilities.

• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Detail-oriented, proactive, and able to work with minimal supervision.
• Other: Willing to work on weekends or holidays as mall operations require.