PART TIME

1 day ago

Taguig, National Capital Region, Philippines Satellite Office Full time $40,000 - $60,000 per year

FULFILLMENT & VERIFICATION OFFICER

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Appaly now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN FULFILLMENT & VERIFICATION OFFICER?

Fulfillment and Verification Officers perform validation and verification checks for financial information, identification and documents involved in the loan application and review process. The role entails applying our credit criteria and policy to provide high-quality outcomes for our customers and contributing towards our settlement and turnaround time targets. They coordinate within our teams to provide customers and brokers with information on their loan applications with a particular focus on loan approvals and ensure settlement targets are met.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

  • Review the declared information, including identity, financial, employment and residential information, against bank statements and other documents to determine validity and accuracy
  • Flag any fraudulent applications and escalate to the relevant team
  • Engage with internal and external stakeholders including Lending Operations, Business Development Managers and Associates, brokers, and employers
  • Perform outbound calls to assist applicants and brokers throughout the application
  • Verify and validate that all lending policies are adhered to for each application
  • Ensure each application complies with responsible lending and AML/CTF requirements
  • Clear verbal and written communication with stakeholders to request further information and/or provide an outcome and reasoning
  • Adhere to the standard operating procedure to ensure efficient processing of applications
  • Work closely with the Lending Consultant, Verifications, and Credit Operations teams to ensure we deliver exceptional service and hit settlement and turnaround targets
  • Complete and verify all settlement conditions are met in order to fund loan.
  • Ad-hoc tasks as required

MEASURES OF SUCCESS

  • Number of decisions per day
  • Number of reviews per day
  • Number of calls per day
  • Hindsight and quality assurance results

SKILLS, QUALIFICATIONS, EXPERIENCE & BEHAVIOURS

  • Must agree to a part-time work (18 hours weekly). 5 days a week across Mondays through Saturdays
  • Previous lending experience specifically in verifications highly advantageous
  • Excellent attention to detail and accuracy, with the ability to identify patterns
  • Sound working knowledge of consumer lending regulatory and compliance requirements
  • The ability to build relationships and coordinate with internal teams and customers
  • Professional external verbal and written communication
  • Ability to effectively communicate outcomes and reasoning to impacted parties
  • Tech savvy, inquisitive, and the ability to pick up new programmes and processes quickly
  • Highly adaptable to change
  • Must be willing to work on a PART-TIME basis (18 hours a week)

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