Medical Contact Center Assistant I

5 days ago

Manila, National Capital Region, Philippines Fortrea Full time

Summary of Responsibilities:

  • To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.
  • Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.
  • Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
  • All other duties as needed or assigned.

Qualifications (Minimum Required):

- Completed any of the following college degree: Nursing, Pharmacy, Medical Technology, Physical Therapy

- Must have 6 months VOICE CALL CENTER experience

- Willing to work on a hybrid setup, reporting twice a week in Greenhills, San Juan

Learn more about our EEO & Accommodations request here.

  • Medical Stores Assistant

    1 week ago

    Manila, National Capital Region, Philippines Makati Medical Center Full time

    The Medical Stores Assistant is responsible for performing the day-to-day medical store activities, which include receipt, storage, and issuance of floor stocks of medicines and medical supplies. The Medical Stores Assistant is also responsible for prompt filling and dispensing of medication orders in unit doses and checking of expiration dates of...

  • Contact Center Collections Representative

    5 days ago

    Manila, National Capital Region, Philippines MCI Careers Full time

    POSITION OVERVIEWMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...

  • Remote Contact Center Representative

    3 days ago

    Manila, National Capital Region, Philippines MCI Careers Full time

    POSITION OVERVIEWMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...

  • Accountant I

    1 week ago

    Manila, National Capital Region, Philippines JOSE FABELLA MEMORIAL MEDICAL CENTER Full time

    Accountant I in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

  • Remote Contact Center Representative

    1 week ago

    Manila, National Capital Region, Philippines OneMCI Full time

    LOCATIONManila, PHJOB TYPEFull-Time & Part-TimePOSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.We are looking for a professional and...

  • Medical Technologist

    7 days ago

    Manila, National Capital Region, Philippines The Medical City Full time

    I. Purpose of the PositionThis role is responsible for carrying out laboratory tests and procedures and prepares necessary results.II. Key Result Areas | Duties and ResponsibilitiesA. Patient Care AdministrationExplains laboratory procedures to patientsChecks specimens or samples as to their condition, acceptability, and appropriateness to the testEnsures...

  • Customer Care Assoc. I

    3 days ago

    Manila, National Capital Region, Philippines RealPage Inc Full time

    Overview:The Customer Care Associate I (CCA, I) receives inbound calls from RealPage client's residents requiring assistance with RealPage Insurance products. The CCA, I will quickly respond to the call, identify the needs of the client's resident, accurately record all issues in our proprietary CRM and provide a high first-call resolution. The CCA, I...

  • Contact Center Technical Support Representative

    1 week ago

    Manila, National Capital Region, Philippines OneMCI Full time

    LOCATIONManila, PHJOB TYPEFull-Time & Part-TimePOSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.We are seeking a tech-savvy and...

  • Contact Center Process Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Capgemini Full time

    ManilaContact Center Process AssociateJob DescriptionBusiness Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.Job Description - Grade...

  • Contact Center Systems Administrator

    5 days ago

    Manila, National Capital Region, Philippines Emapta Full time

    Secure CX Platforms Sustaining Always-On Global Support EnvironmentsWhen contact center platforms blink, customers feel it instantly. This opportunity puts you behind the dashboards that keep global CX operations steady-managing CCaaS platforms, CRM ecosystems, secure access, and compliance-ready infrastructure. If uptime, audit readiness, and clean system...