IT Business Analysis Senior Specialist

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit

About FWD Life Philippines 

FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively.

For more information, please visit  

1 > Statistics > Life > 2022 > Based on Paid-Up Capital

2 > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent

The functional systems senior specialist's primary objective is helping businesses implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators, and partners. Collaborates with the technical resources on the development of technical solutions to business problems.

Key Responsibilities:

Conducts business system analysis and design, process flow modelling, and client process re-engineering; recommends solutions or workarounds to customers' business issues.

Quickly understands the business issues and data challenges of business requirements.

Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution.

Communicates effectively with businesses to identify needs and evaluate alternative business solutions with project management.

Research current system functionality to understand the options available; provides recommendations for system changes as required.

Conducts tasks analysis to make sure the task has enough information to be understood and worked on.

Facilitates and/or completes the development of detailed business requirements and functional specifications.

Collaborates with other units for requirements clarifications, planning, controlling change and implementations.

Performs quality assurance testing and support for assigned products.  Leads testing effort.

Manages/maintains task lists for customers' requests; prioritizes, assigns and/or communicates status with customers.

Ensure that product development is timely delivered, and requirements are met according to the agreed expectations. shall conduct regular alignments with the Manager or supervisor on the overall delivery status of his/her area of responsibility.

Establish/Maintain a project repository to ensure the project information and documentation are available and secured.

Ensure that organization policies, procedures, and standards (such as SDLC, Security, Audit guidelines) are met in the delivery of the solutions.

Maintains good working relationships with counter-parts on the operation's staff and facilitates discussions to resolve problems.

Performs other duties as assigned.

Knowledge and Skills:  

• B.S. in Information Technology, Business Administration, or related field with computer applications
• Any relevant certification is an advantage: (such as but not limited to)
  • CBAP (Certified Business Analyst Professional)
  • PSM (Professional Scrum Master)
  • ITIL (IT Infrastructure Library)

Experience:

• Preferably with more than 3 years previous experience as Business or Systems Analyst.
• Preferably from an Insurance industry.
• Proficiency in MS Office Applications.
• Experience in automation tools is an advantage:
  • Collaborations and tracking: Jira / Slack / Teams
  • Testing: Selenium; Appium; Junit… etc.
• With experience in cloud solutions is an advantage
• Hands-on experience in Life insurance system development and implementation is an advantage.

Privacy Notice

Your privacy is a priority for FWD.  The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.

FWD has partnered with Talocity Instasolutions Private Limited ("Talocity") to manage the initial filtering of candidate's profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform.  The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy.

When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process.  Shortlisted candidates will then be contacted by FWD for the face-to-face interview. 

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