fraud specialist

6 hours ago

Pasig, National Capital Region, Philippines Outsource Accelerator Full time

The Fraud Specialist is responsible for identifying, preventing, and managing fraudulent activity across orders and payments. This role works closely with customer support, operations, and finance. This is a specialist role, not general CS.

Core Responsibilities

  • Review flagged orders for potential fraud
  • Evaluate customer accounts, order behavior, and risk signals
  • Place orders on hold, cancel, or release based on risk assessment
  • Handle US chargebacks end-to-end (Visa, Mastercard, Amex)
  • Prepare and submit chargeback representment when applicable
  • Maintain chargeback ratios within acceptable thresholds
  • Work with CS agents on fraud-related customer inquiries
  • Identify fraud trends and recommend prevention improvements
  • Coordinate with payment processors, banks, and fraud tools

Required Skills & Experience

  • Proven experience managing US chargebacks for e-commerce
  • Strong understanding of card networks, reason codes, and timelines
  • Experience evaluating fraud signals (velocity, mismatches, BINs, IPs, device data)
  • Familiarity with fraud tools (Signifyd, Sift, Stripe Radar, etc.)
  • High attention to detail and strong documentation skills
  • Ability to make risk decisions confidently and consistently

Success Metrics

  • Chargeback rate and win rate
  • Fraud loss reduction
  • Accuracy of fraud decisions
  • Compliance with processor thresholds

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