Middleware Operations Engineer

We're looking for a
Middleware Operations Engineer
to join our Global Operations Command Center team at MBPS. In this role, you are expected to s
tart and stop middleware applications, servers, and services

Position Responsibilities

• Performing Health Checks for all Middleware applications.
• Provide User Support Services (create and track user requests in ServiceNOW, update existing ServiceNOW tickets, Keep ServiceNOW Queue Management Dashboard updated, Produce weekly status updates with other Business Units, peers, IS Managers, Directors, and AVPs.)
• Proactive ownership of incidents-issues until resolution, logging and tracking identified system problems through resolution.
• Building effective working relationships with internal and external resources, technology vendors and outsourcing service providers and Interfaces with IS groups and strategic vendor partners

Required Qualifications

• At least 3 years of relevant experience in IT Role/Service Operations
• Basic knowledge on Monitoring, Alerting, and Observability Concepts and Technologies and on IT Incident Management process
• Knowledge of Bash/Shell, Jython/Jacl scripting is advantage. Experience or familiarity with at least one of these is preferred: Service NOW,ITSM, xMatters, New Relic, Moogsoft
• Bachelor's Degree in Computer Science, Information Technology, or related fields
• Relevant certifications such as Azure Certified Data Fundamentals or equivalent are preferred.

Preferred Qualifications

• A proactive and detail-oriented individual.
• Strong communication and interpersonal skills to effectively work with team members and stakeholders.
• Ability to lead and mentor junior team members.
• Adaptable to a fast-paced environment and open to learning new technologies.
• Full onsite; flexible shift

When You Join Our Team

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement
In Office