Underwriter

About Debt Busters

We aspire to become Australia's most trusted partner in helping people achieve financial freedom, and we warmly invite you to be part of one of Australia's most vibrant and growing debt solutions companies. Over the recent years, our achievements have been truly remarkable, and our journey of growth continues.

Our core mission is to empower those who need it most by guiding and representing them in their financial matters, negotiating better terms with creditors and restoring control over their financial future. We hold values close to the Philippines' tradition of hard work, honesty, and putting customers first.

We believe in supporting each other, maintaining integrity, and providing genuine care for our clients. If you share these values, we welcome you with open arms to join our team and help us make a real difference.

We are an equal opportunity employer and value diversity, fairness, and action at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Role

This newly created role brings together important responsibilities in case management, creditor engagement, and proposal preparation. As the underwriter, you will be responsible for reviewing client budgets and affordability, liaising with creditors to gather accurate debt information, and conducting thorough final assessments to prepare proposals that creditors will accept. You will work closely with our Australian-based Debt Management Consultants, who serve as the client-facing consultants, while you handle the back-end assessments and processing that make each solution possible.

Tasks and Responsibilities

Creditor Engagement

• Lead creditor communications by contacting secured and unsecured creditors, gathering relevant debt information, requesting moratoriums, and providing timely updates on client cases.

Case Management

• Conduct assessments to evaluate clients' eligibility and suitability for debt management solutions by carefully reviewing supporting documents and understanding their financial situations.
• Develop sustainable and manageable payment plans that consider clients' total debt, household income, and expenses, ensuring arrangements are practical and sustainable.
• Collaborate closely with Debt Management Consultants, providing guidance and leveraging team knowledge to deliver the best possible outcomes for clients, while meeting creditor requirements.

Proposal Preparation

• Support the preparation, review, and submission of Debt Agreement Proposals and Informal Payment Arrangements, making sure all legislative and organisational standards are met.
• Contribute to risk management efforts by identifying compliance issues or breaches and working with management to develop effective strategies to address them.

Who We're Looking For:

In this role, you'll be working closely with our Australian-based counterparts, so strong collaboration and communication skills are essential. You'll bring both expertise and empathy to every case, ensuring that each client's financial situation is treated with care and professionalism. By combining your analytical skills with a client-first mindset, you'll deliver exceptional results that help our clients take meaningful steps toward financial freedom.

Key Requirements:

• Significant experience as a Case Manager, Credit Underwriter, or in a similar role within the financial services industry is essential.
• Experience working for an Australian company and the ability to collaborate within a multicultural team is a must.
• Fluency in English, both written and verbal, is a must.
• Strong understanding of personal financial documents (e.g., payslips, bank statements, profit and loss statements) and the ability to analyse them effectively.
• Ability to work under pressure, meet deadlines, and prioritize tasks efficiently.
• Excellent communication skills, confident in both written and spoken English, with a professional demeanour when interacting with colleagues.
• A genuine capacity for empathy, fostering a supportive and understanding environment for clients.

Most importantly, why you should consider joining our team:

• Be part of a collaborative team that works together to achieve real success, measured by the number of lives we help, not profits.
• Contribute to meaningful work that may present challenges but ultimately changes people's lives for the better.
• Work alongside passionate, energetic co-founders and a supportive Australian-based leadership team that genuinely loves seeing their team succeed.
• Receive ongoing training and support, you will be joining the leadership team and will consistently work together.
• Take advantage of opportunities to salary sacrifice formal qualifications, keeping you continuously learning and developing your skills.

Salary and Income Expectations

Employment type: Full time permanent

Location: Salcedo Village, KMC Armstrong Corporate Center, H.V. Dela Costa, Makati City, 1227 Metro Manila, Philippines

Job Type: Full-time

Pay: Php80, Php100,000.00 per month

Experience:

• Credit Assessment / Case Management / Underwritter: 3 years (Required)
• Working with Australian companies: 3 years (Required)

Language:

• English (Required)

Work Location: In person