Sr Operations Manager
2 days ago
Sutherland is seeking an attentive and goal-oriented person to join us as a Sr Operations Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you
Responsibilities:
Delivery Excellence
o Identify and drive organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives, catalyzing new approaches to improve results by transforming organizational culture, and build next generation service delivery
o Partner with cross-functional teams to identify and implement process improvement ideas, deploy RPA solutions and gather analytical insights
o Persuasiveness in communicating and presenting the scope of Sutherland's products to industry prospects
Customer Engagement and Issue Resolution
o Solve complex customer service issues by proactively identifying root causes and address them to deliver sustained accuracy, productivity, quality and other key performance metrics
o Conduct business with utmost integrity and ensure high standards of compliance are maintained
o Lead interactions with customer during weekly and monthly performance reviews
o Act as Point of Contact for first level of escalation
o Ability to be customer-oriented in managing communications and issues
o Seek, develop, and maintain relationships with clients; sustain and grow business partnerships by offering proactive solutions
Internal metrics delivery & reporting
o Work with the leadership team to determine strategy to achieve overall site goals.
o Maintain cost effective and stable workforce to handle Seasonality & Volatility of volumes
o Responsible for preparation of invoices and ensure timely submission to customers
o Review monthly financial performance reports and ensure the project is delivered within the budget & timelines approved by SD head
Team Engagement
o Set, Monitor & Periodic review of goals for Associate Managers & Team Managers
o Develop structure for tracking and review of key process metrics and conduct a weekly review of the performance of the process
o Conduct monthly One-On-One meetings with DRs and skip meetings with the frontline associates
Leadership Development
Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a teamplayer.
Our most successful candidates will have:
- A Bachelor's Degree holder is preferred but not required.
- Candidates with 10-12 years of handling operations or similar disciplines will be considered with relevant project management experience, experience in handling US Banking operations preferred.
- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
- Should have specialized skill in running large scale production operations
- Demonstrable experience and capability to manage multiple projects simultaneously & autonomously.
- Experience of managing, direct or matrix, project managers, technical resources with span of 150 to 200 FTEs.
- Commercial experience in the management of projects to budgetary constraints and where effective commercial change control has been incorporated.
-
Operations Manager
2 days ago
San Fernando, Central Luzon, Philippines Sutherland Full timeSutherland is seeking an organized and goal-oriented person to join us as an Operations Manager - Financial Services. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youResponsibilities:Managing...
-
Operations Manager
2 weeks ago
San Fernando, Central Luzon, Philippines Sutherland Full timeCompany Description Sutherland is seeking an organized and goal-oriented person to join us as an Operations Manager- Banking and Financial Services. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job...
-
Operations Manager
2 weeks ago
San Fernando, Central Luzon, Philippines Sutherland Full timeCompany Description Sutherland is seeking an organized and goal-oriented person to join us as an Operations Manager/Sr Manager - Collections. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job...
-
Operations Manager
2 weeks ago
San Fernando, Central Luzon, Philippines Sutherland Full timeCompany Description Sutherland is seeking an organized and goal-oriented person to join us as an Operations Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job Description Responsibilities:1....
-
Senior Training Manager
2 weeks ago
San Fernando, Central Luzon, Philippines Asurion Full timeThe Sr. Training Manager leads training delivery operations, manages training managers, and ensures the effective onboarding and development of Experts across multiple lines of business, specifically launching and expanding new businesses. This role is pivotal in maintaining high training standards and driving performance outcomes.DUTIES &...
-
Operations Manager
2 days ago
San Fernando, Central Luzon, Philippines EXCELLENCE POULTRY AND LIVESTOCK SPECIALIST, INC. Full timeThe Operations Manager will oversee and optimize daily farm and feed manufacturing operations to ensure efficiency, quality, compliance, and profitability. This role is responsible for managing production, logistics, manpower, inventory, and process improvements aligned with company goals.Key ResponsibilitiesPlan, direct, and coordinate overall farm and feed...
-
Sr. Full Stack Engineer
4 days ago
San Fernando, Central Luzon, Philippines Worca Full timeABOUT THE ROLE:As a Senior Full-Stack Engineer, your primary focus will be to help continue to build and enhance our industry-leading platform. We are looking for a motivated, self-starter who can work in a distributed team environment. The day-to-day responsibilities are broad, and you will ultimately be responsible for shipping high-quality software that...
-
Operations Manager
7 days ago
San Fernando, Central Luzon, Philippines Expansia Global Corporation Full timeOperational FunctionCoverage Accountability• Supervises and calls on assigned outlets in the territory at the assigned frequency following the coverage plan agreed upon.Opens and develops new outlets and trading areas for eventual fold-in to the official coverage regularly.Distribution ResponsibilitiesEnsures that the agreed levels of distribution of...
-
Technician
2 weeks ago
San Fernando, Central Luzon, Philippines Konecranes Full timeCompany DescriptionAt Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we...
-
Operations Manager
4 days ago
San Fernando, Central Luzon, Philippines TaskUs Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
