Customer Service Specialist

#BeMore

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world's most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

As an Account Specialist, you will work with our e-Payment Account to provide a #happier customer experience through a variety of channels, including phone, chat, and email. This is a great opportunity to join a dynamic and collaborative team that will provide quality support to address customer enquiries relating to their e-Payment account. To be successful in the role, you should have a keen interest in the e-Payment/Finance related field, love working in a customer-focused environment and enjoy investigative and problem resolution duties.

You'll help us deliver excellent service to our partner brands by performing these tasks:

• Provide exceptional service to E-payment users via phone, chat, and email.
• Build strong relationships with team members and e-Payment users.
• Investigate user issues, discover bugs, and resolve them as soon as feasible.
• Advocate for users and share best practices with the team to continuously enhance our processes.
• Update the internal knowledge base when you learn something new.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO Quality Management System of TDCX.

Who are we looking for?

• Candidates must have a high level of English proficiency, corresponding to the minimum CEFR C2 level.
• At least 2 years of experience in the BPO or contact center environment.
• Preferably with experience in the Financial, Banking, or Fintech industry.
• Bachelor's degree in any field.
• Prior experience in customer-facing roles (e.g., B2B, B2C, or contact centers) and handling multichannel support (email, phone, chat).
• Strong problem-solving abilities with the capacity to handle complex and demanding cases.
• Willingness to transition between teams to support business needs effectively.
• Must be open to working rotational shifts, including weekends

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit