Information Technology Service Management Analyst

2 days ago


Makati City, National Capital Region, Philippines Strategic Staffing Solutions Full time ₱1,500,000 - ₱3,000,000 per year


Location:
Ayala, Makati City


Work Setup:
Hybrid (2 Days Onsite / 3 Days Remote)


Schedule:
Day Shift/Mid Shift/GY

We are seeking an experienced ITSM Consultant to analyze, optimize, and enhance IT Service Management processes in alignment with ITIL best practices. The consultant will work closely with stakeholders to identify areas for improvement, design updated processes, and provide requirements for configuration within ServiceNow.

Key Responsibilities:

-Assess current ITSM processes and identify gaps or improvement opportunities.

-Design and document updated ITSM processes aligned with ITIL standards.

-Collaborate with business and technical stakeholders to gather and validate requirements.

-Provide guidance on ServiceNow configuration to support process changes.

-Support performance analytics and reporting to measure process effectiveness.

-Facilitate stakeholder engagement and ensure alignment across teams.

Required Experience:

-At least 5 years of experience in IT Service Management functions

-Deep knowledge of ITSM processes and best practices.

-Strong understanding of ITIL principles and ability to apply them in process design.

-Working knowledge of ServiceNow ITSM modules; ability to advise on configuration.

-Basic understanding of metrics and reporting for ITSM.

-Ability to elicit and document requirements.

-Comfortable interacting with business and technical teams.

Why Join Strategic Staffing Solutions (S3)?


Full-Time Permanent Employment


Competitive Salary Package


Hybrid Work Setup:
Ayala Makati (2 Days Onsite / 3 Days Remote)


HMO Coverage:
Up to 500K


Leave Credits:
Prorated, applicable on first day


FIXED WEEKEND OFF


PAID HOLIDAYS


Government Benefits


13th Month Pay


Team Building Activities



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