Analyst - Finance Operational Excellence

locations

Manila (Flexible)

time type

Full time

posted on

Posted Today

job requisition id

JR108641

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description

Job Title: Analyst - Finance Operational Excellence, Finance Shared Services

Department & Team: FSSC- Operational Excellence

Reports to: Rico Apostol

Location: Manila, Philippines

Summary:

The Analyst, Operational Excellence is a key contributor to the Finance Shared Services Center (FSSC), supporting the execution of process improvement, automation, and governance initiatives. This role works closely with the Operational Excellence team and cross-functional partners to help drive efficiency, enhance controls, and support the delivery of high-quality finance operations.

Key Responsibilities:

• Work with FSSC leaders, members and other finance teams to provide PMO support to ensure all project deliverables are complete, thorough and of high quality.
• Assist in the execution of operational excellence initiatives, including process mapping, documentation, and reengineering.
• Support project tracking and reporting activities, ensuring timely updates and alignment with project goals.
• Collaborate with FSSC teams to identify opportunities for automation and process optimization.
• Maintain and update standard operating procedures (SOPs) and workflow documentation.
• Contribute to the intake and governance process by helping monitor project stage-gates and performance metrics.
• Partner with different teams in any automations, efficiencies and reporting
• Provide administrative and coordination support for local and global projects.
• Foster collaboration across teams to support a culture of continuous improvement and operational excellence.
• Perform other duties as assigned.

Minimum Requirements & Skills:

• Bachelor's degree in finance, Accounting, Business Administration, or a related field.
• 2 years of experience in a shared services, finance operations, or process improvement role preferred.
• Exposure to project coordination, process documentation, or automation tools is a plus.
• Strong attention to detail and organizational skills.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word); familiarity with ERP systems and reporting tools is an advantage.
• Willingness to learn and adapt in a dynamic, fast-paced environment.
• Ability to work and deliver within tight deadlines, with willingness to work extended hours.
• Good problem-solving abilities to address and resolve operational issues.
• Good stakeholder management skills.
• Flexibility to adapt to changing business needs and environment.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit

.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at

.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.