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Mortgage Credit Assessor

2 weeks ago

Bonifacio Global Metro Manila, Philippines GBSS Full time

Official role title: Underwriter

We're looking for a detail-oriented and commercially minded Underwriter to join our dynamic Lending team. If you have experience in Australian mortgage underwriting and enjoy working with third-party originators, this role offers a great opportunity to make a meaningful impact in a fast-paced, customer-focused environment.

About the Role:

As an Underwriter, you'll be responsible for assessing residential mortgage applications—whether new loans, further advances, or variations—within established credit risk guidelines and service standards. Your work ensures that credit decisions are compliant, responsible, and aligned with business objectives.

You'll work closely with mortgage managers, introducers, and internal teams to deliver timely credit assessments and exceptional service. This role also offers the opportunity to contribute to ongoing improvements in credit policy and processes. Ideal for someone with solid underwriting experience, strong relationship management skills, and a deep understanding of the Australian mortgage landscape.

Who We Are

At GBSS, we're not your average BPO—we believe work should be fulfilling, not draining. We're all about empowering you to grow, learn, and thrive in a culture that's supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let's make things happen Grow with GBSS, where your potential meets opportunity.

What You'll Be Doing

  • Assess residential mortgage applications (new loans, variations, further advances) in line with credit policies and regulatory requirements.
  • Make timely, compliant, and commercially sound credit decisions while meeting service level standards.
  • Engage with third-party originators (e.g. mortgage managers and introducers) to provide clear, high-quality support and build strong relationships.
  • Respond to credit-related queries and contribute to a high level of client satisfaction and loyalty.
  • Support continuous improvement by identifying policy gaps and recommending enhancements to credit processes and lending criteria.

About You

  • Minimum 2 years of experience in Australian mortgage underwriting or residential credit assessment.
  • Certificate IV in Mortgage Broking required; Diploma in Finance and Mortgage Broking Management preferred.
  • Strong knowledge of mortgage lending practices, third-party origination channels, and credit policies in the Australian market.
  • Familiarity with relevant regulatory frameworks, including the Privacy Act and other state/federal lending laws.
  • Excellent communication, negotiation, and customer service skills, with strong attention to detail and the ability to work independently.

Why Join Us?

  • HMO Benefit + free dependent
  • Leave accrual upon hiring
  • Wellness perks
  • Specific client-initiated benefits