Business Process Analyst

1 week ago

Pasig, National Capital Region, Philippines Vertere Global Solutions, Inc. Full time $60,000 - $120,000 per year

Responsibilities:

  • Create process documentation workflows, knowledge articles, and policies and guidelines for the customer service processes.
  • Provide support in the implementation of projects on improvements and changes affected by organizational directions and regulatory promulgations thereby improving customer service delivery and ensuring attainment of corporate goals.
  • Perform monitoring of customer processes to ensure that they are performing within prescribed KPIs by conducting process health check and mitigating identified risks and gaps.
  • Provision of assistance to address process and system-related concerns

Qualifications:

  • College Graduate of any of the following courses: BS Industrial Engineering, BS Information Technology or any equivalent or related course.
  • With a strong background in designing and optimizing workflows, and proven experience in building processes from the ground up to drive operational efficiency and business insights.
  • Preferably with knowledge and experience in business analysis, process management and data analytics

What we offer

At Vertere Global Solutions, Inc., we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, we offer:


• Comprehensive health and wellness benefits

• Opportunities for professional development and career advancement

• Collaborative and inclusive company culture

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