Continuous Improvement Analyst

2 days ago

Taguig, National Capital Region, Philippines CWT Full time

Carlson Wagonlit Travel is currently seeking a Continuous Improvement (CI) Analyst to join our global HR Operations organization. 

The role will primarily be responsible for analyzing, investigating and recommending opportunities to improve employee value and satisfaction, quality, flexibility and reduced cost within the HR Operations organization.   Partner with stakeholders to reach and maintain the agreed improvements and quality standards. In addition, the Analyst continuously works with stakeholders in identifying areas for improvement and ensuring documentation is up to date, complete and correct.

Responsibilities of the role:

  • Monitor and follow up on technical, organizational and process issues and enhancements;
  • Provide input for product or process design improvements;
  • Gather and document business requirements to create, maintain and improve processes;
  • Lead process improvement initiatives;
  • Perform periodical analysis to verify controls and standards;
  • Evaluate quality of processes, systems and documents on a regular basis with the necessary stakeholders;
  • Deliver findings of analysis to management and pro-actively make proposals for improvement;
  • Provide support in the development and implementation of new processes and documentation to colleagues;
  • Work closely together with the HR Operations organization.


Required Qualifications:
 
Bachelor's degree in related field, or equivalent experience

Minimum of 3 to 5 years' experience in Business Process analysis, Continuous/Continual Improvement and Quality Management.


Experience with setting up controls and governance

Analytical approach to problem-solving and strong focus on user-experience


Excellent English language skills (verbal and written)
 
Preferred Qualifications:

Experience in ticketing tools, CRM, Oracle Fusion or other reporting tools are helpful


Excellent skills in MS Office

Detail oriented and effective project and time management skills 

*LI-MAC 

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