Customer Service Representative

4 days ago

Philippines MicroSourcing Full time ₱500,000 - ₱1,000,000 per year
Job Description
Discover your 100% YOU with MicroSourcing

Position: Customer Service Representative (Collector)
Location: Global One Building, Eastwood, Quezon City
Work setup & shift: Work onsite and Nightshift position

Why join MicroSourcing

Youu0027ll have:
  • l Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • l A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • l Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • l Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • l Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

- Receive lists of jobs (addresses from the LA office).
- Use Google Maps or MS Streets & Trips to create routes for 10-15 drivers daily and email to LA office.
- Keep in touch with the drivers (by phone).
- Reschedule appointments when needed.
- Communicate with the coordinators regarding jobs.
- Become familiar with the areas in California, in particular Southern California areas.
- Receive allocation of orders (reference numbers) from LA office.
- Call on orders allocated to check on status of subpoena.
- Type detailed message in the system after each phone call.
- Make appointments for the drivers to go to the locations.
- Fill in already created letters in MS Word and e-fax to location, attorney office, or LA office.
- Receive phone calls from locations already served by the company.
- Send work updates daily to LA office via e-mail
- Work and review the orders assigned
- determine the insurance/carrier to be collected from
- follow up either by phone, email and fax
- send demand letters/invoices

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

.Terms & conditions apply

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