Entry Level: Healthcare CSR

1 day ago

Makati City, National Capital Region, Philippines Metacom Careers Full time ₱20,000 per year

This position is located in Metro Manila, specifically in Makati at Alphaland, and is a fixed-term healthcare role with a shifting schedule that requires on-site work. It is open to freshers who are at least 18 years old and have completed either the old high school curriculum or ALS. Applicants should have good communication skills and must be willing to work on-site. The salary ranges up to PHP 20,000. Benefits include HMO, night differential pay, rice allowance, paid leaves, holiday and overtime pay, a mental wellness program starting on Day 1, free medical insurance upon regularization (including coverage for common-law partners), insurance coverage starting Day 1, Discounted medicines for employees. Government-mandated benefits and 13th-month pay are also included.

A Healthcare Specialist is responsible for providing high-quality support and assistance to patients, clients, and healthcare providers. This role involves handling inquiries, coordinating medical information, and ensuring that patients receive accurate and timely guidance regarding their healthcare concerns. The Healthcare Specialist serves as a key point of contact, helping to resolve issues related to medical benefits, claims, appointments, and general healthcare processes.

Key responsibilities include managing inbound and outbound calls, addressing patient questions with accuracy and empathy, and documenting all interactions in accordance with company policies and healthcare regulations. The Healthcare Specialist also collaborates with healthcare professionals, insurance providers, and internal departments to ensure smooth processing of requests and patient care coordination.

This position requires strong communication skills, attention to detail, and the ability to handle sensitive information with confidentiality. The ideal candidate is patient, compassionate, and capable of working in a fast-paced environment while maintaining professionalism. The Healthcare Specialist plays a vital role in promoting patient satisfaction, supporting healthcare operations, and contributing to a positive overall experience for both clients and providers.

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