Research Analyst

2 days ago

Makati City, National Capital Region, Philippines White & Case Full time ₱500,000 - ₱1,000,000 per year

We are looking for enthusiastic and driven recent graduates who are eager to develop their skills in the field of research. This is a unique opportunity to contribute to impactful projects while enhancing your expertise and shaping your future in a dynamic, knowledge-driven environment.

About the role:

This dynamic role provides 24/7 support for frontline requests and queries within the Global Research function. It is also responsible for triaging incoming tickets and directing them to the appropriate resources and experts based on the request's nature.

Essential Requirements:

  • Candidate must possess a bachelor's degree in a related field.

  • Keen interest in Research, data and information.

  • Amenable to changing work schedule. (Day, Mid and Night Shift, holiday coverage, changing day-offs)

  • 3x onsite every week.

  • Work location: Makati

Duties and Accountabilities:

  1. Be part of a collaborative team that provides 24/7 coverage and act as the primary point of contact for research queries and requests.

  2. Work on fulfilling all frontline requests including:

  • Provide responses to straightforward requests for access to research subscriptions and document retrieval, including cases, statutes, regulations, and articles.

  • Provide research and analysis on companies, markets, competitors, people, events, thought leadership, league tables and transactions.

  • Collaborate with team members and data vendors for help with research strategy and fulfillment.

  • Package and present research findings in a variety of applications, including Outlook, Excel, Word, and PowerPoint.

3. Triage all incoming tickets and requests:

  • Monitor the request pipeline using ServiceNow.

  • Identify the appropriate resource, assign tasks to corresponding research experts, and route Firm-related queries to the correct contacts within White & Case.

  • Engage with requesters to set expectations regarding resource availability and its potential impact on request timelines.

  • Escalate challenges to identified points-of-contact within the Global Research function to facilitate resolution.

4. Engage in local, department-wide initiatives.

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