AI Solution Architect

About AI Rudder

AI Rudder is a fast-growing software company transforming customer communication through AI voice automation. Our AI voice assistants enable call centers to conduct natural, human-like conversations at scale, automating routine tasks, reducing costs, and enhancing customer engagement.By integrating automation with a human touch, we help businesses unlock efficiency and scale intelligently. Our long-term vision is to reshape the way companies and customers connect.

About the Role:

We are looking for a highly motivated
AI Solution Architect
to join our team. You will work at the intersection of Large Language Models (LLMs), Voice AI, and Agentic frameworks. This is a hands-on role where you will use your advanced prompting skills to support the development of production-ready AI solutions, to help optimizing our RAG (Retrieval-Augmented Generation) pipelines, and experiment with the latest AI frameworks.

Key Responsibilities:

• Prompt Engineering:
  In charge of designing and testing with advanced prompt strategies to improve model accuracy and reduce hallucinations in client-specific scenarios.
• LLM Testing & Evaluation:
  Support the optimization of models (Both Closed-Sourced and Open Sourced) for voice assistants and chatbots. Assist in tracking performance metrics like WER (Word Error Rate) and TTFS (Time to First Sentence) for voice latency.
• RAG & Knowledge Base Support:
  Help maintain and evaluate RAG systems. This includes testing document chunking, embedding models, and reranking strategies to improve response quality.
• AI Agent Experimentation:
  Assist in building and testing intelligent agents using frameworks like LangChain, Agno, or OpenAI Agents SDK for task automation and function calling.
• Voice AI Agent Integration:
  Work with the team to test the integration of ASR (Speech-to-Text) and TTS (Text-to-Speech) modules, focusing on smoothness and "human-like" conversational flows.
• Benchmarking & Research:
  Stay updated on the latest AI research (e.g., GPT Realtime API, Gemini Native Audio) and conduct benchmark tests on latency, token usage, and cost-efficiency.
• Documentation:
  Assist in creating technical documentation for internal tools and client integration guides.

Who You Are

• Educational Background:
  Currently pursuing a degree in Computer Science, Data Science, AI, or a related technical field.
• Programming:
  Programming skills in Python. Familiarity with API calls and handling JSON/Protobuf data.
• AI Interest:
  A strong interest in Generative AI, LLMs, and Natural Language Processing (NLP).
• Problem Solving:
  A "hacker" mindset—willing to experiment, fail fast, and iterate on prompts or code to find a solution.
• Communication:
  Ability to work collaboratively and explain technical findings clearly. Working language as English.

Bonus Points (Nice to Have):

• Experience with Vector Databases (e.g. Qdrant) or RAG frameworks.
• Familiarity with Voice technologies (e.g. VoIP, WebRTC) or audio processing.
• Knowledge of Catalogue lanauges, specifically for testing model performance in Southeast Asian markets.
• Familiarity with cloud platforms like Alicloud, AWS via containerization technologies (Docker/K8s).

Why AI Rudder?

• Be part of a
  pioneering AI company
  transforming customer engagement through voice automation.
• Collaborate with an
  international team
  and gain exposure to cutting-edge technology.
• Work in a dynamic onsite environment with clear performance goals and opportunities for career growth.
• Competitive compensation and a culture that values innovation, learning, and results.

AI Rudder is an Equal Opportunity Employer
. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.