Customer Service Representative

2 days ago

Mandaluyong City, National Capital Region, Philippines TDCX Full time ₱150,000 - ₱200,000 per year

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top reasons to work with TDCX

  • Competitive remuneration, great perks, and performance incentives

  • Comprehensive medical, insurance, or social security coverage

  • World-class workspaces

  • Engaging activities and recognition programs

  • Strong learning and development plans for your career growth

  • Positive culture for you to #BeMore at work

  • Easy to locate area with direct access to public transport

  • Flexible working arrangements

  • Be coached and mentored by experts in your field

  • Join a global company, winner of hundreds of industry awards

What is your mission?

As a Support Ambassador, you will provide customer service and/or troubleshooting support through email/phone/chat to customers and offer consultative support.

You are also required to perform these job functions:

  • Provide friendly and efficient service to the travel community

  • Be a first point of contact to handle and resolve customer complaints

  • Respond professionally to inbound phone calls, including urgent situations

  • Identify and escalate issues appropriately

  • Compose thoughtful and accurate messages or customize prepared responses to customers through deferred channels (messaging or chat)

  • Research information and troubleshoot problems using available resources

  • Arbitrate in situations between users

  • Monitor and control numerous concurrent tasks in tandem

  • Proactively and independently work to meet targets and goals

Who are we looking for?

  • High School Graduate

  • With at least 6 months of customer service experience in the BPO industry

  • Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours

  • Patience, empathy, and a unique ability to manage stress

  • Skilled and eloquent in writing

  • Good communication and interpersonal skills

  • Can work in Rockwell Business Center Sheridan, Mandaluyong City

How to Apply?

Source of Application: Job Boards - Jobstreet

Online

Send us your application through Jobstreet and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via Declare Jobstreet as the source of your application during your interview.

Onsite

Send us your application through Jobstreet and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-6pm. Declare Jobstreet as the source of your application during your interview.

ID verification may be conducted at any stage of the recruitment process.*

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