Customer Relations Officer

4 days ago

Marilao, Central Luzon, Philippines MG NORTH EDSA Full time ₱170,000 - ₱200,000 per year
  • Meets and greets customer who bring their vehicles for completion of maintenance service, repair, accident repair work;
  • Endorses customers (walk-in or with appointment) to assigned or preferred Sales Consultant, and/or Service Advisor;
  • Schedule towing service assistance for customers if necessary
  • Assist customers requesting for outside service (home/office) or towing service
  • Receive and screen all service reception telephone calls
  • Coordinate with Service Advisor regarding proper schedules and appointments
  • Log reservations and advance booking of customers in the ERIC System
  • Maintain ample supply of materials and goods necessary in the daily operations of the service reception
  • Coordinate with management by suggesting ways and means in improving overall image of the service reception area
  • Provide service reminder to customers thru letters, SMS, call
  • Relaying information to customer from Service Advisor to customers and vice versa
  • Provide feedback / follow-up to customers regarding status of the vehicle while in the workshop (aftersales)
  • Receives and records issues/concerns received form the customer using CCMS (Customer Concern Monitoring Sheets)
  • Records necessary customer and vehicle information of concerns received and continuous actions until concerns are resolved
  • Updates customers regarding status of concern
  • Inquires level of Customer Satisfaction and Service Experience and informs that a service representative will call regarding Customer Satisfaction and Service Experience
  • Coordinates with department head the countermeasures to eliminate concern

Job Types: Full-time, Fresh graduate

Pay: Php17, Php20,000.00 per month

Benefits:

  • Free parking
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Ability to commute/relocate:

  • Quezon City: Reliably commute or planning to relocate before starting work (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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