ISA Supervisor

Location Country
Cyprus

Work Location
Manila

Who are V?
As a global leader in ship management and marine services, we add value to a vessel's operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.

Overall Purpose of The Job
This role delivers compliant and timely visa support for the crew.

The incumbent is responsible for flawless delivery of visa support responsibilities such as appointment arrangements for approved crew, digitally providing necessary documents required for visa application for approved crew, and ensuring 100% usage of ShipSure in visa support activities.

Key Responsibilities And Tasks

• Ensures compliant and timely visa support for the crew
• Ensures all required documents (visa copies) are digitally captured in ShipSure on time
• Maintain regular contact with crew
• Monitors changes in visa application processes
• Keeps close contact with Consulates and Visa centers
• Provides Business Visa Invitations for foreign colleagues
• Applies standard procedures to obtain visas and seeking way of providing services within non-standard visa requests
• Completion of task impacts daily operational performance and achievement of operational metrics
• Utilizes professional knowledge guided by visa application procedures/protocols.
• Works with seafarers and team members from other teams within the function
• Responsible for delivery of professional activities
• Supervises the Cell operations of the Documentation Department..
• Monitors the status of employment documentation of crew under process and follow up to the concern Authorities to ensure that they meet the Principal's joining schedule.
• Prepares documentation requirements of the POEA for principal and vessel accreditation.
• Prepares and files documents required by the POEA for the release of vessels acquired by other company. The General Manager shall approve the release of the vessel before submission to POEA.
• Counter checks all POEA contracts prior forwarding to the Liaison Officer for processing. Coordinates with Accounting department regarding contract processing fees.
• Maintains files of monthly report to POEA.
• Coordinates with the accredited medical clinics and with the Crewing department regarding the medical status of crew.
• Maintains updated file containing summary of referred, pending, fit and unfit crew per month.
• Communicate with the Embassies regarding visa requirements of joining crew.
• Communicate with Flagstate Authorities regarding Flagstate requirements of joining crew.
• Coordinates with Accounting department regarding application fees.
• Maintains an updated reference file of visa and Flagstate requirements.
• Coordinates with Crewing Department regarding issues in the final checking/verification of joining crew documents.
• Maintains an updated reference file of uniform suppliers and prescribed uniforms per Client.
• Maintains files of monthly statistical report to the Documentation and Procurement Manager.
• Performs other duties that may be assigned by superiors

What can I expect in return?
V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.

Essential

• Excellent communication (oral and written) skills
• Good organisational and planning skills
• Proven ability to work to, and meet, tight deadlines
• Excellent interpersonal skills with the ability to engage and interact with people at all levels
• Keen attention to details
• Good computer operating skills

Desirable

• Relevant experience in a similar role preferably in Subsea/Marine/Offshore Construction Industry

Applications Close Date
26 Oct 2025