Customer Service Representative

2 days ago

Bacolod City, Western Visayas, Philippines InteLogix Full time

Who We Are
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What's the Role About?
If you like to solve problems and interact with people around the Globe, this is the career for you

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

  • Are you energetic, enthusiastic with an engaging personality?
  • Are you driven to deliver effective results while providing excellent customer service?
  • Do you have extraordinary communication skills?

What's it in for YOU?

  • Paid Training
  • HMO and Group Life Insurance
  • Paid Time Off
  • Referral Program
  • Career Advancement

Responsibilities

  • Serve as the primary point of contact for customers via chat
  • Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
  • Maintain a thorough understanding of products, services, and policies to effectively assist customers
  • Accurately document customer interactions and transactions across all tools/platforms
  • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
  • Strive to exceed customer satisfaction goals and performance metrics
  • Continuously seek opportunities to improve the customer experience and streamline processes
  • Stay updated on product knowledge and industry trends to better assist customers
  • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

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