CSR - Voice - Calamba

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, and in-person.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Meet personal/customer service team targets and call handling quotas.
• Follow communication procedures, guidelines, and policies.
• Coordinate with internal departments to resolve customer issues efficiently.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Qualifications:

• 2yrs College Under Graduate or equivalent
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of personalities.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.