Consultant, Global RMS Activation

• Support IHG hotels globally with activation and configuration of IHG Revenue management System (N2Pricing).
• Review the pre-activation requirements (documents, trainings, etc.), record and monitor progress to ensure hotels are on track for each step of the N2Pricing activation process.
• Independently coordinate N2Pricing activation procedures with IHG teams and external contacts, including but not limited to Pricing & Revenue Optimization, Revenue Enablement, Revenue & Commercial Business Operations, and Global Technology.
• Monitor cadence of hotel openings globally and communicate any updates impacting RMS activation timelines.
• Act as a subject matter expert for N2Pricing, providing comprehensive support for queries from pre- activation to post-activation.
• At the direction of the Senior Manager, independently complete ad hoc projects that impact performance on RMS activation and hotel revenue.
• Research and explain disparities in the pre-activation documents utilizing qualitative and quantitative techniques as required.
• Respond to N2Pricing and legacy RMS queries in a timely manner.
• Ensure adherence to the scheduled timelines for RMS activation phases and proactively offer solutions to hotels to address any potential backlogs. Ensure fast-track/time-sensitive activation requests are processed with priority.
• Perform various audit checks on reports/analysis prepared by the team before sending to stakeholders and undertake any follow up actions as required.
• Maintaining RMS activation trackers, holding regular project calls to ensure alignment on all ongoing projects.
• Develop rapport with hotel operators and internal IHG partners; serve as a valuable and trusted partner, providing our hotels with information and quick resolution of issues with a goal of one contact resolution.

• At least 3 year's progressive work-related experience with demonstrated proficiency in customer service in the Service/Hospitality industry involving hotel operations. Proven experience in developing and leading people. Developing performance management plans as appropriate.
• Ability to interpret available information, visualize and articulate recommendations or solutions for both basic and complex problems.
• Ability to see the bigger picture; demonstrated aptitude to learn and adapt to fast changing environment and provide insights to help drive the business.
• Self-starter with high drive for results, demonstrated excellent foresight, problem solving and time management skills.
• Ability to create and sustain high impact trusted relationships with peers, local support groups, internal and external partners.
• Experience and knowledge of hotel operations enabling operational excellence in driving revenue.
• Proven ability to maintain a consistent, high-quality customer-focused orientation, including providing clear, accurate information; explaining procedures or materials or providing supplemental information; anticipating problems or questions to independently identify effective solutions.
• Excellent attention to detail and ability to manage multiple tasks/clients as required.
• Demonstrated knowledge of hotel systems and procedures.
• Demonstrated ability to keep current with industry trends/changes.
• Demonstrated ability to analyze basic database information for the purpose of accurately tracking or maintaining data and reporting trends or inconsistencies.
• Utilization of a contact management system with an ability to clearly document case details and any timely follow-up notes and actions as required.
• Strong technical skills in utilizing SmartSheets and Microsoft O365 applications including but not limited to, Excel, PowerPoint, SharePoint, Teams.
• Strong technical skills in utilizing IHG systems and webpages such as Profit Path, IHG Concerto/GRS.
• Experience in Salesforce and other cloud-based platforms is highly preferred but not required.

IHG Hotels & Resorts