Technical Support Analyst

4 days ago

Taguig, National Capital Region, Philippines PayJoy Full time ₱350,000 - ₱600,000 per year

About PayJoy
PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2025 we have brought billions of dollars in credit to 15 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

This role
The Technical Support Analyst is responsible for resolving a variety of major technical issues, assistance and support to PayJoy's customers, ensuring a positive customer experience, as well as to help test upcoming PayJoy products.

Responsibilities

  • Respond to the customer's experience team's technical questions, diagnosing.
  • Serve as an escalation point for complex customer issues that customers encounter with products or services.
  • Provide technical guidance on how to use a product or service effectively and efficiently.
  • Conduct research to identify and implement solutions to complex technical problems.
  • Collaboration with Customer Service, Product, Engineering, and Operations teams to ensure seamless support integration and timely resolution of customer issues.
  • Test and evaluate new products and services to ensure they are functioning properly and meet customer needs.

Requirements

  • Bachelor's in Computer Science or related field.
  • 1-2 years of experience in financial technology services, testing mobile or web applications.
  • Strong technical knowledge SQL Query, Testing Mobile or Web applications, support tools such as ticketing systems, communication platforms, and knowledge management systems (e.g., JIRA, Slack, Confluence, Zendesk) with basic understanding of API fundamentals; but, should be able to adapt to changing customer needs and technologies, and be willing to learn new skills.
  • Analytical and problem-solving skills to analyze complex technical problems and identify effective solutions in a timely manner.
  • Excellent communication skills with customers and colleagues, both verbally and in writing.
  • Excellent customer service and have the ability to empathize with customers and understand their needs.
  • Team player to collaborate effectively with other members of the support team as well as with other departments such as engineering, product management, and sales.

Benefits

  • 100% Company Funded : Private Health Insurance for employee and immediate family
  • 20 days vacation
  • Phone finance, Headphone, home office equipment and wellness perks.
  • $2,000 USD annual Co-working Travel perk
  • $2,000 USD annual Professional Development perk

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

  • Technical Specialist Support Analyst

    2 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    TASQ is seeking a Technical Specialist Support Analyst (Hybrid) - Taguig to start work on-site as soon as possible. The initial pre-screening interview will be conducted via phone. About the job Technical Specialist Support Analyst (Hybrid) Shift: Rotating Work Setup: Hybrid Requirements:Strong client-facing communicationFamiliar with complex support &...

  • Technical Business Analyst

    4 days ago

    Taguig, National Capital Region, Philippines Rising Tide Digital, Inc. Full time ₱600,000 - ₱1,200,000 per year

    About the role We are seeking a highly skilled Technical Business Analyst to join our team at Rising Tide Digital, Inc. in Taguig City. As a full-time member of our dynamic organization, you will play a crucial role in bridging the gap between our business requirements and technological solutions. Your keen analytical skills and deep understanding of both...

  • technical business analyst

    4 days ago

    Taguig, National Capital Region, Philippines SLI Consulting Full time ₱420,000 - ₱540,000 per year

    Position: Business AnalystWork Setup: Full OnsiteLocation: BGC, TaguigEmployment: Project-basedJob Summary:We are seeking a highly skilled Technical Business Analyst to join our team. The ideal candidate will serve as a key link between our business stakeholders and technical teams, translating business requirements in the AML (Anti-Money Laundering) and...

  • Technical Business System Analyst

    2 days ago

    Taguig, National Capital Region, Philippines People Matter PH Full time ₱500,000 - ₱1,200,000 per year

    We are seeking an experienced Technical Business Analyst to support digital initiatives and niche applications for our New Zealand business units. In this role, you'll collaborate with cross-functional and global teams to deliver impactful digital solutions that meet business needs and enhance client experiences.What You'll DoAct as the technical SME for...

  • Technical Business Analyst

    4 days ago

    Taguig, National Capital Region, Philippines YONDU INC. Full time ₱800,000 - ₱1,200,000 per year

    Key Responsibilities:Requirement Gathering:Collaborate with stakeholders to understand project objectivesand gather detailed requirements related to data deletion (if applicable) or analyticsinitiatives.Data Analysis: Utilize analytical tools and techniques to analyze complex datasets,identify trends, and extract actionable insights that contribute to...

  • IT Support Analyst

    4 days ago

    Taguig, National Capital Region, Philippines Staffstream Full time ₱900,000 - ₱1,200,000 per year

    Want to be the trusted go-to for IT support in a healthcare organisation making a difference in the NDIS sector? We're hiring an IT Support Analyst to keep systems running smoothly across multiple offices and remote teams.The Opportunity at a GlanceWe're looking for a skilled and proactive IT Support Analyst to support IT systems and users within a growing...

  • Technical Helpdesk Analyst

    4 days ago

    Taguig, National Capital Region, Philippines J-K Network Manpower Services Full time ₱25,000 - ₱40,000 per year

    Position: Technical Helpdesk AnalystCompany Industry: BPOWork Location: BGC TaguigWork Schedule: Shifting Schedule (5 days a week)Salary: Php 25,000-40,000 (Depending on experience)Work Setup: OnsiteJOB REQUIREMENTS:At least 1-5 years of experience in Service Desk / Technical Support (Senior level requires 5 years BPO experience, including 3 years in Service...

  • Business Analyst

    4 days ago

    Taguig, National Capital Region, Philippines Eiger Support Systems Inc. Full time ₱130,000 - ₱173,000 per year

    Why You'll Love Working with Us:• Work from the comfort of your home.• Competitive Compensation Package:- Basic Salary: ₱65, - Communication Allowance: ₱2,000.00- De Minimis Benefits: ₱5, non-taxable)- 20% Variable Night Differential (approximately ₱13,000+)• Comprehensive Benefits:- HMO coverage with one dependent after your first month, with...

  • Technical Support Analyst

    2 days ago

    Taguig, National Capital Region, Philippines CITADEL Full time ₱30,000 - ₱60,000 per year

    Accountable for ensuring continuity of computer services by providing the planning, technical leadership, and project coordination necessary to implement computer software products and resolve technical problems. Primary Responsibilities:Oversee and maintain computer hardware, software, network and other peripheralsResolve technical issues and respond on...

  • Technical Business Analyst

    2 days ago

    Taguig, National Capital Region, Philippines BCS Technology International Pty Ltd Full time $70,000 - $120,000 per year

    Company DescriptionBCS Technology International (BCS) is a leading global IT professional services organization delivering customized solutions in emerging technologies. These include blockchain, digital, cloud, big data, AI, predictive analytics, and machine learning. For over 17 years, BCS consultants have implemented end-to-end solutions for high-profile...