L1/L2/L3 Production Support

The IT Support Specialist is responsible for responding to Level 1 and 2 end-user requests through our ticketing system, providing timely and effective resolution of hardware, software, and network issues.The ideal candidate will have experience working collaboratively with onshore teams and a strong understanding of IT support workflows, with ServiceNow...

We are looking for a highly skilled Technical Support / Service Desk Specialist (L1) to join our team. This role focuses on resolving escalated technical issues, providing excellent customer support, and ensuring the smooth operation of IT systems for our clients. You will collaborate with multiple IT teams, document processes, and contribute to continuous...

DescriptionDaily Activities:Accept Inbound Calls/Chat/Self Service tickets according to agreed Service Level Target (SLT).Record and process tickets following agreed process and procedures including but are not limited to:Identify/Classify/Evaluate incident types, priority, and service interruptionsRecords incidents by symptom and resolutionPerform customer...

This is Direct Hire Permanent to our clientSalary offer depends on your experiences and skills. They will assess you. The salary range on this post is not the actual budget of our client but our idea only. Client may still negotiate with you.Position: Incident Response AnalystWork Schedule: Shifting and any shift assigned : Shift (APAC: 6am to 3pm, EMEA: 2pm...

We are hiring for passionate and talented GTM Support Analyst L1 for our awesome teamJob Summary:The GTM Support Analyst provides front-line technical and process support for the internal Sales, Marketing, and Revenue Operations teams, ensuring the smooth operation of critical Go-to-Market workflows within the ServiceNow platform and associated systems.Key...

L2 End-User Support Engineer (MSP Environment)The Level 2 End-User Support Engineer provides advanced technical support and troubleshooting for client users within a Managed Service Provider (MSP) setup. This role handles escalated issues from Level 1, ensuring timely resolution of complex technical problems related to hardware, software, networking, and...

Team Leadership and DevelopmentGuide, encourage, and mentor the healthcare helpdesk team to achieve top performance and high customer satisfactionOffer ongoing training and development to strengthen team members' skillsIncident and Request ManagementSupervise incoming service desk requests and incidents, ensuring prompt assignment and resolutionInitiate and...

Please find the jdJob Summary EUC Engineer(Network & Desktop Support)(Casual/Part Time)We are looking for an L1 EUC Support Engineer to provide first-level technical assistance and support to end users. The role involves handling incidents, service requests, and providing onsite/remote desktop support for hardware, software, and network-related issues.Exp:...

Role DescriptionTeam Leadership and DevelopmentGuide, encourage, and mentor the healthcare helpdesk team to achieve top performance and high customer satisfactionOffer ongoing training and development to strengthen team members' skillsIncident and Request ManagementSupervise incoming service desk requests and incidents, ensuring prompt assignment and...

DescriptionA highly capable Service Desk L2 analyst can assess and optimize the performance of our end-user IT systems and software. The role includes analyzing the performance of IT systems, apply advance troubleshooting, resolve IT hardware and software issues, and provide IT support to our clients and employees.Service Desk Analyst L2 should exhibit sound...