Case Manager w/Financial Experience
2 days ago
Job Summary:
As a Case Manager, you will be a key member of the front-line team, supporting thousands of customers across various geographies. You will manage inbound enquiries via phone, live chat, and email, while also engaging in outbound activities to help users unlock accounts by updating payment details.
You will also play an active role in continuous improvement initiatives, contributing to knowledge base content, reviewing customer feedback, and supporting internal process optimisation - all aimed at enhancing the overall customer experience.
Requirements:
-
Respond to inbound customer enquiries via phone, chat, and email.
-
Manage and update Help Centre content
-
Review and act on customer feedback
-
Support outbound activities to assist with payment and account unlocking
-
Provide exceptional customer engagement across all interactions
-
Collaborate with internal teams to resolve issues and enhance service delivery
Qualifications:
-
Minimum 2 years of customer service experience in the financial, SaaS, and other relate industries.
-
Experience handling enquiries across chat, email, and phone
-
Strong time management and ability to meet KPIs
-
Proficient in Salesforce
-
Basic skills in dispute resolution
-
Excellent written and verbal communication, with strong grammar and spelling
-
Case Manager
7 days ago
Cebu City, Central Visayas, Philippines CallTek Full timeOverviewWe are seeking a Case Manager for our Employment Team. This full-time position involves assisting and supporting attorneys, maintaining and organizing cases, conducting investigations and research, and preparing case outlines and summaries based on provided information.ResponsibilitiesAssist attorneys in all stages of complex litigation...
-
Case Manager
2 days ago
Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $80,000 per yearJob Overview:We are seeking a Case Manager for our Employment Team. This full-time position involves assisting and supporting attorneys, maintaining and organizing cases, conducting investigations and research, and preparing case outlines and summaries based on provided information.Essential Duties and Responsibilities:Assist attorneys in all stages of...
-
Case Manager
3 days ago
Cebu City, Central Visayas, Philippines Staff4Me Full timeWe are currently seeking a dedicated and experienced Case Manager to join our team. In this role, you will provide crucial support and guidance to clients, ensuring they receive the services and resources they need to improve their well-being and resolve their cases efficiently.Key Responsibilities:Conduct client assessments to identify needs and create...
-
Case Manager
2 days ago
Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $60,000 per yearWe are currently seeking a dedicated and experienced Case Manager to join our team. In this role, you will provide crucial support and guidance to clients, ensuring they receive the services and resources they need to improve their well-being and resolve their cases efficiently.Key Responsibilities: Conduct client assessments to identify needs and create...
-
Case Manager
2 days ago
Cebu City, Central Visayas, Philippines Loving Yourself Forward Inc. Full time ₱20,000 - ₱30,000 per yearJob Title:Case Manager – Social Work ProgramsLocation:Cebu City, PhilippinesEmployment Type:Full-time (minimum of 8 hrs daily Monday to Saturday)Compensation package to be determined if ever one is qualified, but ranges from 20k to 30k depending on one's competencies.About Us:Loving Yourself Forward ) is dedicated to compassionately supporting urban teens,...
-
Case Manager
2 days ago
Cebu City, Central Visayas, Philippines Loving Yourself Forward Full time ₱20,000 - ₱30,000 per yearJob Title:Case Manager – Social Work ProgramsLocation:Cebu City, PhilippinesEmployment Type:Full-time (minimum of 8 hrs daily Monday to Saturday)Compensation package to be determined if ever one is qualified, but ranges from 20k to 30k depending on one's competencies.About Us:Loving Yourself Forward ) is dedicated to compassionately supporting urban teens,...
-
Case Management Specialist
7 days ago
Cebu City, Central Visayas, Philippines beBeeCase Full time ₱250,000 - ₱500,000Job Title: Case ManagerWe are seeking a dedicated and detail-oriented individual to fill the role of Case Manager within our Employment Team. This full-time position involves assisting and supporting attorneys, maintaining and organizing cases, conducting investigations and research, and preparing case outlines and summaries based on provided...
-
Manager, Case Management Nurses
2 days ago
Cebu City, Central Visayas, Philippines Health Business Solutions Full time $90,000 - $120,000 per yearThe Case Management Nurse Manager is responsible for overseeing the daily operations of the Case Management department and leading a team of Case Management Nurses. This role involves ensuring efficient care coordination, managing healthcare costs, and maintaining high-quality patient care standards. The Case Management Nurse Manager will collaborate with...
-
Case Coordinator
2 days ago
Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $60,000 per yearStaff4Me is seeking a dedicated and proactive Case Coordinator to join our team. The Case Coordinator will be responsible for overseeing the care and services provided to clients. This position is integral to ensuring clients receive the appropriate support and resources throughout their care journey. You will collaborate closely with a multidisciplinary...
-
Case Coordinator
24 hours ago
Cebu City, Central Visayas, Philippines Staff4Me Full timeStaff4Me is seeking a dedicated and proactive Case Coordinator to join our team. The Case Coordinator will be responsible for overseeing the care and services provided to clients. This position is integral to ensuring clients receive the appropriate support and resources throughout their care journey. You will collaborate closely with a multidisciplinary...
