
Associate Professional, Technical Billing Support Engineer
4 days ago
Your Role:
- Responding to complex inbound Billing C Technical service requests over the phone and email per day directly with customers.
- Diagnose, troubleshoot, and resolve technical problems across software, APIs, integrations, and infrastructure.
- Reconciling invoicing to vendor invoice or SAP and making data driven conclusions on resolution.
- Ability to process credit and debits as needed
- Reproduce issues, conduct root cause analysis, and work closely with engineering on bug fixes and feature requests
- Create and maintain internal runbooks, FAQs, and technical documentation
- Lead incident response or participate in on-call rotation for critical issues
- Identify billing support trends and partner with Product C Engineering on long-term solutions
- Accurately and efficiently log all issues and status updates in our internal tracking system.
- Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success.
- Supporting multiple cloud and hardware solutions
- Contributing to the development of service desk processes and procedures.
- Interacts closely with various departments and vendors to provide timely resolution on issues.
- Handling support requests from resellers, by staying on top of new features and enhancements and being a subject matter expert and providing diagnoses and issue resolution on our Platform.
- Triaging to internal and external teams, pushing for resolution within SLO's by being the Customer advocate with Engineering, Development and 3rd party Vendor teams
What you bring to the role:
- 1 to 3 years' experience in billing technical support with SAP, Finance, Invoice orders experience
- Experience processing credits and debits within an invoicing system
- Deep experience with relevant stack: SAP, SaaS platforms, APIs, databases, cloud services (AWS, Azure)
- Proven troubleshooting skills within billing and invoicing with the ability to think critically and communicate clearly under pressure
- Strong understanding of web technologies, integrations, or system architecture
- Experience working with ticketing systems (e.g., Zendesk, Jira) and knowledge bases
- Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills; with a customer-first mindset.
- Ability to prioritize user requests effectively and manage user expectations.
- Ability to balance attention to detail with expeditious execution in a fast-paced environment working.
- Passion for driving exceptional customer experience.
- Ability to work through ambiguity and thrive in a rapidly changing business environment.
- Strong analytical and problem-solving skills.
- Experience working with Webservers and Databases – Apache, IIS, MySQL, MSSQL and PostgreSQL
- Basic understanding or experience working on Linux environments
- Flexibility working some weekends and later hours to help fulfill a 24x7 business
- Passion for providing exemplary customer service, strong customer focus
- Eager to learn new technologies
- Good verbal and written professional communication, fluent in English.
- Self-motivated and proactive in performing duties
- Attention to detail
- Shift Schedule: 9pm-6am (M-F; rotation on weekend shift) (24x7 team - US & Canada)
Nice to have. Exposure to:
- ITIL certification
- Microsoft Azure certification
- Hands-on experience with Cloud platforms, such as Microsoft Azure, AWS or GCP
- Programming/scripting experience on at least some of the following: Bash, Python, PowerShell, PHP Knowledge of SQL
- Exposure to virtualization and orchestration technologies such as Docker and Kubernetes
- Experience with JIRA and Confluence
- This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.
-
Sr. Technical Support Engineer II
4 days ago
Taguig, National Capital Region, Philippines Ingram Micro Full time ₱1,200,000 - ₱2,400,000 per yearIt's fun to work in a company where people truly BELIEVE in what they're doingJob Description:Position Summary:Working in a technical support facility or call center, incumbents ensure that customers receive the highest quality hot-line technical support. Responds to customer service inquiries regarding company products, features and/or services. Researches,...
-
Associate Engineer
4 days ago
Taguig, National Capital Region, Philippines SiteDev Solutions OPC Full time ₱300,000 - ₱450,000 per yearCompany DescriptionSiteDev Solutions Engineering Services is an engineering design and consultancy firm providing comprehensive solutions from pre-engineering design studies and technical due diligence to site development planning and various engineering designs. Our firm assists clients in achieving the most economical and sustainable developments...
-
Billing and Collection Associate
4 days ago
Taguig, National Capital Region, Philippines Arthaland Corporation Full time ₱800,000 - ₱1,200,000 per yearJob SummaryThe Billing and Collection Associate plays a vital role in ensuring timely and accurate billing and effective collection of payments. This position is essential in supporting Arthaland's commitment to operational excellence, financial integrity, and customer satisfaction.Key ResponsibilitiesPrepare and issue accurate billing statements on a...
-
Sr. Technical Support Engineer II APAC
4 days ago
Taguig, National Capital Region, Philippines Ingram Micro Full time ₱800,000 - ₱1,200,000 per yearPosition Summary:Working in a technical support facility or call center, incumbents ensure that customers receive the highest quality hot-line technical support. Responds to customer service inquiries regarding company products, features and/or services. Researches, documents and communicates recurring technical issues. Facilitates and coordinates Returned...
-
AR Billing Senior Associate
4 days ago
Taguig, National Capital Region, Philippines PRO INTEGRATE WORLD IT CONSULTING INC. Full time ₱520,000 - ₱620,000 per yearLocation: Pasay and BGCWork Setup: OnsiteWork Hours: Night Shift (AU)About the Role:We are looking for a highly skilled AR Billing Senior Associate with 2.5 to 5 years of experience in Accounts Receivable and Billing. This role will be responsible for managing end-to-end billing processes, ensuring accuracy, and supporting timely collections and...
-
Technical/Product Support Associate
4 days ago
Taguig, National Capital Region, Philippines Thomson Reuters Full time ₱260,000 - ₱320,000 per yearIn this opportunity as a Product Support Associate, you will:Resolve customer inquiries via phone, email, and chat, focusing on software, hardware, and online product issuesDiagnose technical problems by utilizing advanced information systems and troubleshooting toolsCollaborate with internal teams to escalate and resolve complex technical issuesDocument all...
-
Technical Development Engineer
4 days ago
Taguig, National Capital Region, Philippines SN Aboitiz Power Group Full time ₱900,000 - ₱1,200,000 per yearThe responsibilities associated with the position include:Identify renewable energy and energy storage investment opportunities by technical scoping, identifying technical risks and making the appropriate technical assessment and recommendation.Responsible for the screening, pre-feasibility, feasibility and pre-construction stages of renewable energy and...
-
Technical Support Engineer
7 days ago
Taguig, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per yearJob Overview:WFH setup with company provided toolsFixed night shiftMinimum 4+ years of strong Tier 1 level Technical Support and Customer Service experienceThe main responsibilities of a TECHNICAL SUPPORT ENGINEER include:Provide support to troubleshoot and resolve technical issues reported by external customers and other team members through phone, chat,...
-
Billing Specialist
4 days ago
Taguig, National Capital Region, Philippines Prime Technology Specialist Incorporated Full time ₱900,000 - ₱1,200,000 per yearJob Description:As Billing Specialist, must be an independent, self-motivated and detailed oriented professional, able to handle Billing and PO fulfillment management across all Company Projects; participates in pre-sales and project support and can independently communicate with customers to ensure higher contract/ process & billing fulfillment...
-
Technical Support Engineer
2 days ago
Taguig, National Capital Region, Philippines Transnational Diversified Group Full time ₱45,000 - ₱55,000 per yearWork Setup: Hybrid Setup, 3x onsite and 2x WFHLocation: West Bicutan, Taguig CityEmployment Type: Full TimeWork Schedule: TBDPay Range: 45,000 php to 55,000 phpJob DescriptionWe are seeking a talented, entry-level, Technical Support Engineer, to join our outstanding Global Technical Support team, providing world class support to our customers.Our ideal...