Technical Lead Hiring

2 days ago

Taguig, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time ₱1,500,000 - ₱2,500,000 per year
Roles & Responsibilities

Responsible for the following:

Management of Service Desk Team of Level 1 / 1.5 / 2 associates that handles the following but not limited to:

1.     Incident and Service request management

2.     knowledge management

3.     Participation in change management

4.     SLA  / KPI management

5.     Continuous Improvement and Innovation

Business/Customer:

  • Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs
  • Adherence to customer security and compliance requirements
  • Implementation of approved change requests in line with customer change management process
  • Responsible for incident life cycle following ITIL / BIC frame work as applicable
  • Adherence to customer communication etiquette
  • Ensure stated productivity requirements are met for the engagement

Project/Process:

  • Review CSAT feedback and ensure timely implementation of corrective actions
  • Participate in Critsit process to resolve the incident in a timely manner
  • Log and triage incidents
  • Coordinate with resolver groups vendors/carriers
  • Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 )
  • Provide inputs to FAQ database / KR / contribute towards updating knowledge articles
  • Contribution to continuous service improvement plans (CSI)
  • Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners Effective floor Management

Team/People:

  • Continually assess skill level and provide intervention assistance
  • Contribute to and participate proactively in knowledge sharing sessions
  • Encourage team individuals to participate in organization innovation programs
  • Act as a buddy for new hires
  • Makes recommendations on R&R for team / individual achievement Makes recommendations to team lead on team's performance rating

Organization:

Ensure team contributes and participates in all organizational technology events · and knowledge sharing forums

· Adherence to Organizational policies and processes (including Cognizant's security policies LP timelines etc)

Participate in recruitment drives

Technical Skill

1.     Exposure to Password Reset Tools

2.     Business Application Knowledge (L1) for increased FCR

3.     Troubleshooting experience using remote control tools like Aptean and Bomgar

4.     Knowledge on Active Directory, Domain Controllers, Exchange Management Console Security Folder Structure, Office 365 etc.

5.     Troubleshooting skills and experience in handling Messaging Issues or requests (Exchange [Outlook]/Lotus Notes

6.     Troubleshooting Skills on desktop (Hardware and Operating System) and shrink-wrapped/Off-the-shelf applications (MS Office, Adobe etc)

  • Technical Lead

    6 days ago

    Taguig, National Capital Region, Philippines JLL Full time ₱1,500,000 - ₱2,500,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Technical Lead

    6 days ago

    Taguig, National Capital Region, Philippines Jones Lang LaSalle IP, Inc. Full time ₱900,000 - ₱1,200,000 per year

    JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they...

  • Technical Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines TradeWindow Full time ₱150,000 - ₱250,000 per year

    SummaryWe are seeking a hands-on Technical Lead - / Angular / AWS (Freight Technology Platform) to drive the development and evolution of our next-generation Freight industry platform. This platform will be used by Freight Forwarders to manage and optimise their operations.The ideal candidate is a seasoned full-stack developer with strong leadership skills,...

  • Technical Lead

    6 days ago

    Taguig, National Capital Region, Philippines TradeWindow Full time ₱1,200,000 - ₱3,600,000 per year

    Summary:We are seeking a hands-on Technical Lead – / Angular / AWS (Freight Technology Platform) to drive the development and evolution of our next-generation Freight industry platform. This platform will be used by Freight Forwarders to manage and optimise their operations.The ideal candidate is a seasoned full-stack developer with strong leadership...

  • Technical Lead

    2 days ago

    Taguig, National Capital Region, Philippines fbcd1426-c536-4533-bd74-f438cd644c70 Full time ₱120,000 - ₱180,000 per year

    Summary:We are seeking a hands-on Technical Lead - / Angular / AWS (Freight Technology Platform) to drive the development and evolution of our next-generation Freight industry platform. This platform will be used by Freight Forwarders to manage and optimise their operations.The ideal candidate is a seasoned full-stack developer with strong leadership...

  • Urgent Hiring- Technical Recruiter

    2 weeks ago

    Taguig, National Capital Region, Philippines East West Banking Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    About the JobLocation: TaguigCorporate Title: Fixed-TermWork Arrangement: HybridOur Talent Acquisition team is looking for experienced professionals to join us in Taguig as a Technical Recruiter (Fixed-Term). In this role, you will drive end-to-end technical recruitment efforts for our growing information technology division and digital products and...

  • IT Technical Lead

    6 days ago

    Taguig, National Capital Region, Philippines YONDU INC. Full time ₱1,500,000 - ₱2,500,000 per year

    About the role: Join the dynamic team at YONDU INC.' as an IT Technical Lead based in Taguig City Metro Manila. In this full-time role, you will be responsible for leading a team of IT professionals and overseeing the delivery of complex technical projects that are crucial to the success of the organization.What you'll be doing:Manage and mentor a team of...

  • Data Technical Lead

    6 days ago

    Taguig, National Capital Region, Philippines HRTX Full time ₱1,200,000 - ₱2,400,000 per year

    Data Tech Lead plays a pivotal role within our evolving Data organization, leading the solution design, development, and strategic implementation of data solutions. The candidate will be responsible for driving execution of cloud-based data architectures, ensuring the platforms scalability, security, and performance while addressing both business and...

  • Technical Support Lead

    2 days ago

    Taguig, National Capital Region, Philippines Asticom Technology Inc Full time ₱900,000 - ₱1,200,000 per year

    This role often involves leading a team and handling more complex issues. Qualifications typically include:Experience: Proven track record in a technical support or customer service leadership role, with a strong background in diagnosing and resolving complex technical issues.Technical Acumen: Deep knowledge of Apple hardware and software across various...

  • Data Technical Lead

    2 days ago

    Taguig, National Capital Region, Philippines a1fae21d-f964-4e1c-a98f-390dd5ac76d8 Full time ₱1,500,000 - ₱2,000,000 per year

    Data Tech Lead plays a pivotal role within our evolving Data organization, leading the solution design, development, and strategic implementation of data solutions. The candidate will be responsible for driving execution of cloud-based data architectures, ensuring the platform's scalability, security, and performance while addressing both business and...