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Travel Counselor

2 hours ago

Taguig, National Capital Region, Philippines CWT Full time

Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together. Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family. We support each other. We grow as a team. And to us, that's what makes a world of difference.

 
Learn about our travel counselor opportunities and start your journey.

The mission of the CWT Travel Counselor is to "Deliver the Perfect Trip" so that CWT can sustain optimum results for clients and shareholders. You are specifically responsible for delighting the traveler/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.



•You delight the traveler/travel arranger

•Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.

•Connect with the caller to build trust and credibility even if the person is unknown.

•Be a trusted advisor by offering informed and insightful recommendations which provide the very
best traveler experience in each situation.

 

•You build CWT's commercial value

•Sell products that are of commercial value to CWT and contribute to CWT's profitability.

•Remain current on value we provide to each customer

•Adapt and change as requirements of the business change.

 

•You strengthen the CWT brand

•Represent the CWT brand in how you work on a day-to-day basis.

•Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.

•Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that
compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special.

  • Experience as a travel counselor in a customer service business or in corporate travel company
  • APAC market travel background is preferred
  • Travel industry knowledge including reservation skills in order to create multi-segment, multi-destination International itineraries
  • Excellent communication and customer service skills
  • At least 1 year GDS experience preferably in Sabre, Galileo and Amadeus
  • Knowledge in MS Office
  • Fluent in verbal and written English
  • Flexible to work on a shifting schedule