Level 3 MSP Engineer
1 week ago
About the Role
We are seeking a highly skilled Level 3 MSP Engineer to serve as the top escalation point and technical lead for complex client environments. This role involves advanced troubleshooting, infrastructure upgrades, and project implementation across hybrid, on-prem, and cloud infrastructures. You will also mentor junior engineers and collaborate with the Service Delivery Manager to drive continuous improvement initiatives.
Key Responsibilities
- Lead complex troubleshooting and root cause analysis for major incidents.
- Plan and implement projects such as cloud migrations, server upgrades, and network redesigns.
- Administer and optimize hybrid environments involving M365, Azure AD, Intune, and on-prem AD.
- Configure and maintain FortiGate and Meraki firewalls, VLANs, and VPNs.
- Manage and test backup, disaster recovery, and business continuity solutions (Veeam, Datto).
- Review and enhance client infrastructure for performance, security, and scalability.
- Assist with documentation, standardization, and process improvement.
- Support the technical training and development of junior engineers.
Qualifications
- 5+ years of experience in an MSP or IT Systems Engineering role.
- Deep technical expertise in Microsoft 365, Windows Server, and Azure.
- Strong networking knowledge (routing, switching, VLANs, VPNs, firewalls).
- Advanced skills in FortiGate, Meraki, and cloud networking.
- Solid understanding of backup, replication, and DR solutions.
- Experience delivering client projects end-to-end.
- Excellent problem-solving and communication skills.
- Relevant advanced certifications (e.g., AZ-104, AZ-305, NSE4+, CCNP, or equivalent).
Job Types: Full-time, Permanent
Pay: Php120, Php150,000.00 per month
Benefits:
- Flexible schedule
- Flextime
- Gym membership
- Paid training
- Pay raise
Work Location: In person
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