Level 3 MSP Engineer

5 days ago


Ortigas, Philippines EMAPTA Full time

About the Role

We are seeking a highly skilled Level 3 MSP Engineer to serve as the top escalation point and technical lead for complex client environments. This role involves advanced troubleshooting, infrastructure upgrades, and project implementation across hybrid, on-prem, and cloud infrastructures. You will also mentor junior engineers and collaborate with the Service Delivery Manager to drive continuous improvement initiatives.

Key Responsibilities

  • Lead complex troubleshooting and root cause analysis for major incidents.
  • Plan and implement projects such as cloud migrations, server upgrades, and network redesigns.
  • Administer and optimize hybrid environments involving M365, Azure AD, Intune, and on-prem AD.
  • Configure and maintain FortiGate and Meraki firewalls, VLANs, and VPNs.
  • Manage and test backup, disaster recovery, and business continuity solutions (Veeam, Datto).
  • Review and enhance client infrastructure for performance, security, and scalability.
  • Assist with documentation, standardization, and process improvement.
  • Support the technical training and development of junior engineers.

Qualifications

  • 5+ years of experience in an MSP or IT Systems Engineering role.
  • Deep technical expertise in Microsoft 365, Windows Server, and Azure.
  • Strong networking knowledge (routing, switching, VLANs, VPNs, firewalls).
  • Advanced skills in FortiGate, Meraki, and cloud networking.
  • Solid understanding of backup, replication, and DR solutions.
  • Experience delivering client projects end-to-end.
  • Excellent problem-solving and communication skills.
  • Relevant advanced certifications (e.g., AZ-104, AZ-305, NSE4+, CCNP, or equivalent).

Job Types: Full-time, Permanent

Pay: Php120, Php150,000.00 per month

Benefits:

  • Flexible schedule
  • Flextime
  • Gym membership
  • Paid training
  • Pay raise

Work Location: In person



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