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Urgent Hiring
2 weeks ago
Job Title: Communication Skills Trainer
Company: Strategic Office Support Inc.
Location: IT Park, Lahug, Cebu City
Job Type: Full-Time
Role Summary
We are seeking a passionate and engaging Communication Skills Trainer to help develop the verbal, listening, interpersonal, and written communication skills of our healthcare associates. This role plays a key part in ensuring our teams can confidently and professionally interact with patients, insurance providers, and DME/HME service providers via phone, email, and chat. By delivering impactful training programs, you will directly contribute to patient satisfaction, operational efficiency, and service excellence.
Key Responsibilities
Training Delivery & Facilitation
- Conduct classroom and virtual training sessions on active listening, empathy, call handling, email etiquette, and chat professionalism.
- Customize training for role-specific communication needs across various healthcare functions.
- Use simulations, role-plays, and real-time feedback to reinforce best practices.
Curriculum & Material Development
- Collaborate with instructional designers and process trainers to integrate communication goals into role-based learning.
- Create engaging training decks, handouts, evaluation tools, and feedback forms.
- Continuously enhance content based on learner and client feedback.
Assessment & Coaching
- Evaluate communication skills through graded role-plays, mock calls, and writing exercises.
- Provide timely, constructive coaching tailored to individual needs.
- Identify trainees needing additional support and coordinate remediation plans.
Monitoring & Reporting
- Maintain accurate attendance and performance records.
- Submit daily and post-training reports to the Training Supervisor/Manager.
- Track common communication gaps and recommend curriculum updates.
Qualifications
- 2–3 years' experience in communication or soft skills training within a corporate, BPO, or healthcare outsourcing environment.
- Strong command of spoken and written English with excellent facilitation skills.
- Proven ability to coach learners with varying skill levels.
- Healthcare-related communication experience is an advantage.
- Proficient in LMS platforms and basic content authoring tools (e.g., PowerPoint, Articulate 360).
- Bachelor's degree in Communication, Education, English, ESL, or related field preferred.
Why Join Us?
At Strategic Office Support Inc., we invest in our people's growth. You will have the opportunity to make a lasting impact by shaping communication excellence in a fast-growing healthcare outsourcing environment. We offer a collaborative workplace, career development opportunities, and a culture that values both professionalism and innovation.
How to Apply
Click Apply Now via JobStreet and submit your most updated resume.
