Record Compliance Analyst 2

This a Philippine-based position;

NOT a US based position and the pay rate is not in US currency.

ABOUT FREEDOM HEALTH SYSTEMS, INC.:

Freedom Health Systems, Inc. is a mission-driven healthcare advisory and management consulting firm that partners with behavioral health and human services organizations to improve access, equity, and operational excellence. We specialize in guiding providers through program development, accreditation, compliance, and clinical best practices—empowering them to deliver high-quality, person-centered care to their communities.

While we do not provide direct healthcare services, Freedom Health Systems plays a vital role behind the scenes by strengthening organizational infrastructure, supporting service expansion, and helping our partners lead with innovation and integrity. Our expertise spans a wide range of operational services, including revenue cycle management, prior authorization, virtual front office support, medical billing and coding, human resources, and compliance consulting.

At Freedom Health Systems, we are deeply committed to breaking down barriers in the behavioral health space, with a particular focus on serving marginalized and underserved populations. Our team fosters a collaborative, forward-thinking work environment where every employee contributes to advancing impactful, community-based care.

DISCLOSURES:

The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job's responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.

COMPANY WEBSITE:  

COMPANY PHONE NUMBER:

HUMAN RESOURCES DEPARTMENT PHONE NUMBER: EXT 10

HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS:   

POSITION TITLE: Record Compliance Analyst

ALTERNATE TITLE(S): QA Analyst, Documentation Compliance Specialist

COMPANY: Freedom Health Systems, Inc. (in support of all customer companies under contract)

DIVISION: Accounting & Finance

DEPARTMENT: Medical Records Quality Assurance

UNIT: n/a

BENEFITS PACKAGE: Ineligible

WORK SCHEDULE: Monday – Friday, 8:00 AM – 5:00 PM

ACCOUNTABLE TO: Quality Assurance Department Manager (Controller in absence of Quality Assurance Department Manager)

ACCOUNTABLE FOR: Reviewing documentation of services for compliance with internal medical record checklists and overseeing medical records request processing

CLASSIFICATION: W8BEN; hourly contractual

COMPENSATION RANGE: ₱283.63 PHP per hour (this is not USD)

ANTICIPATED TRAVEL: none

SUMMARY OF POSITION RESPONSIBILITIES:

The Record Compliance Analyst ensures that documentation of services entered by clinical and support service providers across all programs supported by Freedom Health Systems conforms to established medical record checklists. This role supports internal quality assurance and regulatory compliance by identifying documentation gaps, recommending corrective actions, and assisting with record audits.

Additionally, this position oversees the intake, tracking, and fulfillment of all internal and external medical records requests in accordance with HIPAA, legal timelines, and organizational policies.

SCHEDULED DUTIES AND RESPONSIBILITIES:

• Review electronic records to ensure provider-entered documentation complies with Freedom's medical record checklists
• Flag documentation gaps, missing elements, or compliance concerns for QA Manager review
• Provide feedback to service teams and participate in documentation correction workflows
• Track and log documentation reviews using established QA systems and tools
• Prepare summaries and reports of findings to be incorporated into department-wide audits
• Maintain knowledge of COMAR, CARF, and other relevant documentation requirements
• Manage and respond to medical records requests from clients, providers, payers, and regulatory bodies
• Ensure records requests are fulfilled within HIPAA-compliant timelines and standards
• Maintain secure and confidential records transfer procedures
• Collaborate with QA Manager to ensure records review findings align with audit and licensing standards
  

UNSCHEDULED DUTIES AND RESPONSIBILITIES:

• Assist your supervisor with any work-related tasks as requested, taking initiative where possible
• Remain informed and compliant with regulations and standards, including COMAR, CARF, and other relevant governing bodies, as well as company policies and procedures
• Support the maintenance of a safe work environment by participating in drills and safety trainings as requested
• Maintain confidentiality of all records, especially those relating to client treatment or financial information
• Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor
• Support internal audits and mock survey readiness
• Assist with training or onboarding of new staff on documentation standards
• Participate in quality improvement projects focused on documentation integrity
• Serve as backup to QA staff during periods of absence or increased workload
• Attend QA and compliance meetings to discuss trends, risk areas, and best practices
  

PHYSICAL DEMANDS:

• Prolonged periods sitting at a desk and working on a computer
• Occasional lifting up to 25 pounds
• Frequent meetings via video or phone; occasional in-person site visits

WORKING CONDITIONS:

• On-site only
  
• Office-based, with travel between program sites as needed

COMPETENCIES AND SKILLS:

• Strong attention to detail and ability to assess complex documentation
• Familiarity with behavioral health and medical documentation requirements
• Working knowledge of HIPAA and medical record release protocols
• Proficiency in EHR systems, Excel, and document tracking tools
• Clear written and verbal communication skills
  

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:

• High school diploma or equivalent required; Associate's or Bachelor's degree in health administration or related field preferred
• Minimum 2 years of experience in healthcare documentation review, medical records, or compliance
• Experience working in behavioral health or human services settings preferred
• Ability to pass background and reference checks
  
• Certified Professional Medical Auditor (CPMA) certification