Operations Supervisor

1 week ago

Clark Freeport and Special Economic Zone Central Luzon, Philippines iQor Full time ₱1,200,000 - ₱2,400,000 per year

Job Summary:

Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performance.

Responsibilities:

*Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.

*Ensuring agents understand and comply with all call center objectives, performance standards, and policies.

*Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.

*Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes).

*Drives continuous improvement through trend reporting analysis and metrics management

*Offers new ideas and suggestions for improvement.

*Identifies and implements new practices and processes that are "best in field".

*Demonstrates a commitment to customer service; anticipates, meets and exceeds expectations by solving problems quickly and effectively; making customer issues a priority.

*Confers with reporting manager on complex or unusual situations.

*Exchanges knowledge and information with other iQor facilities to ensure best practices are shared throughout the iQor organization.

*Ensures 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality). *Maintains discretion and confidentiality in all areas pertaining to systems, data and proprietary information, whether internal to iQor or customer specific.

*Interprets a variety of instructions furnished in written, oral, diagram or schedule form.

*Understands and embraces the business and call center operations strategic direction.

*Performs other duties as assigned.

Skills Requirements:

* 3 or more years of call center experience in collections/sales/customer service/technical support.

*1 or more years of supervisory experience.

  • knowledge in Data Analysis | proficiency in MS Excel/ reporting

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.

  • Quality Assurance Supervisor

    1 week ago

    Clark Freeport and Special Economic Zone, Central Luzon, Philippines SpringSkill Full time ₱50,000 per year

    Job Title: Quality Assurance SupervisorSalary: 50,000Location: Clark Freeport and Special Economic Zone, Central Luzon, PhilippinesAbout the RoleWe are looking for a Quality Assurance (QA) Supervisor to join a technical support account. The QA Supervisor will be responsible for ensuring high-quality service delivery by monitoring, evaluating, and improving...

  • Supervisor

    2 days ago

    Clark Freeport and Special Economic Zone, Central Luzon, Philippines Solugenix Full time ₱900,000 - ₱1,200,000 per year

    Clark, Pampanga (Onsite)**Full-TimeJob ID Summary**The Supervisor is accountable for the performance and general operation of her/his team of employees. The Supervisor works closely with her/his peers as well as leadership across teams to ensure appropriate service delivery to customer accounts.Essential Duties and Responsibilities:The essential duties and...

  • Quality Assurance Supervisor

    1 week ago

    Clark Freeport and Special Economic Zone, Central Luzon, Philippines Peak Credit Limited Full time ₱50,000 per year

    / RequirementsJob Title: Quality Assurance SupervisorAccount: Microsoft Account.Salary: 50,000Work location/Set up: Clark, Pampanga/OnsiteShift Schedule: Shifting scheduleQualifications :Must have a Helpdesk-type background (hardware and software troubleshooting experience)Familiar with operating systems troubleshooting.Microsoft product knowledge is...

  • SOC Analyst Team Shift Supervisor

    2 days ago

    Clark Freeport and Special Economic Zone, Central Luzon, Philippines Thrive Full time ₱900,000 - ₱1,200,000 per year

    Onsite Role - Shift - Friday-Monday, 8PM-7AM ETAbout Us:Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive...

  • SOC Analyst Team Shift Supervisor

    2 days ago

    Clark Freeport and Special Economic Zone, Central Luzon, Philippines InfoHedge Technologies LLC Full time ₱1,200,000 - ₱2,400,000 per year

    Onsite Role - Shift - Friday-Monday, 8PM-7AM ETAbout UsThrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is...

  • Operations Team Lead, Financial Services

    8 hours ago

    Clark Freeport and Special Economic Zone, Central Luzon, Philippines Travel + Leisure Co. Full time ₱80,000 - ₱120,000 per year

    We Put the World on VacationTravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun....

  • Supervisor, Contact Center

    6 days ago

    Clark Freeport and Special Economic Zone, Central Luzon, Philippines Ventra Health Full time ₱600,000 - ₱1,200,000 per year

    Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve...

  • Customer Service Representative

    2 days ago

    Clark Freeport and Special Economic Zone, Central Luzon, Philippines Royal Eagle Aviation FZCO Full time

    Job Summary:The CSR will serve as a key support representative for Royal Eagle Aviation FZCO, engaging with clients, partners, and stakeholders via phone and digital channels in a professional and courteous manner. This back-office role supports our main office and requires strong communication skills, a customer-focused mindset, and a basic understanding of...

  • Lead - RTA

    2 weeks ago

    Clark Freeport and Special Economic Zone, Central Luzon, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionAbout SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created...

  • Store Manager

    2 days ago

    Clark Freeport and Special Economic Zone, Central Luzon, Philippines OUR HOME (Casamia Furniture Center, Inc) Full time

    Candidate must possess at least Bachelor's Degree in Business Studies/Administration/Management or any 4 year course.Must have 4-5 years Store Managerial background in retail, store operations, or any similar experienceRequired Skill(s): management, store operations, customer service, selling, counter management, warehouse management, communication,...