Customer Service Agent

2 weeks ago

Laoag, Ilocos, Philippines 1Aviation Groundhandling Services, Corp. Full time ₱104,000 - ₱130,878 per year

Department
Customer Service - Laoag

Employee Type
Probationary

Explore this opportunity as a
Customer Service Agent
at
Laoag Airport
and join our growing team at 1Aviation

Customer Service Agent attends to passenger needs and requirements based on company policies and procedures within the assigned area.

What You Will Do

  • Ensure that 1Aviation's Vision, Mission, and Values are achieved.
  • Promote and ensure compliance with quality, safety, security, and customer service standards based on regulatory requirements, government laws, acceptable industry standards, and company policies and procedures.
  • Perform tasks based on the training provided.
  • Attend pre-flight briefing conducted at least thirty (30) minutes before the opening of check-in counters; Attend post-flight briefing.
  • Observe on-time opening and closing of counters/gates as required by the Carrier.
  • Maintain cleanliness and orderliness of counters/gates at all times.
  • Attending guests' inquiries and aid and solution based on company policies and procedures.
  • Handle flight disruption-related issues within authorized parameters and established standards.
  • Escalate to station management issues/challenges beyond authority.
  • Generates ancillary reports and ensures all irregularities are recorded.
  • Prepare documents and endorse special handling guests to designated personnel.
  • Prepare Sales reports and handle cash collections/sales for safekeeping and bank remittances for
  • deposit.
  • Shall remain at the airport for at least thirty (30) minutes after dispatching the last flight for the day, as
  • a precaution in case the flight returns for whatever reason.
  • Performs specific functions that may be assigned by the Immediate Superior

An ideal candidate for this role should possess the following qualifications:

  • Must be a graduate of 4-year course preferably in Hospitality Management/Tourism
  • Preferably with work experience in a Customer Service environment
  • Service Oriented
  • Above-average communication skills
  • Analytical Skills

Experience Range Range (Years)
0 - 1 years

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