Customer Service Supervisor

19 hours ago

San Fernando, Central Luzon, Philippines The SM Store Full time ₱800,000 - ₱1,200,000 per year

Job Function:

Responsible for maintaining appropriate service levels in all Customer Service areas and ensuring smooth/orderly customer traffic flow in Customer Service counters and Prestige Lounge.

Responsibilities:

  • Manage customer interaction

  • Enforce effectively the customer service procedures and policies of The SM Store

  • Monitor Gift Delivery Service (GDS) Sales Achievement

  • Lead Development of the Team

Qualifications:

  • Graduate of Bachelor's Degree preferably business course

  • Preferably supervisor or with 5 years–up experienced employee specialized in customer service or equivalent

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