Student Advocate Intern

7 days ago

Makati City, National Capital Region, Philippines UnitedHealth Group Full time ₱250,000 - ₱500,000 per year
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

If you are located in Makati, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:
  • Manage Helpdesk tickets in a timely manner and resolve technical issues base on the troubleshooting steps provided
  • Respond and analyze customer concerns via phone, chat and email using tools provided to support them
  • Escalate issues to the next level tier according to the knowledge base provided
  • Run diagnostics to resolve customer reported issues
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
  • Must be a fourth year student of any IT or Computer Science Course from Asia Pacific College only
*All Telecommuters will be required to adhere to Optum's Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a drug-free workplace Optum Global Solutions (Philippines) Inc. All rights reserved.

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