Customer Onboarding Manager

2 weeks ago

Pasig, National Capital Region, Philippines 2X Full time ₱1,200,000 - ₱2,400,000 per year

Responsibilities:

  • Coordinate onboarding delivery, including implementation of 6sense use cases from inception to launch
  • Act as the primary point of contact for customers regarding project plan, progress, and risks
  • Understand customer's end-to-end workflow and translate them into business and technical requirements
  • Identify the strategic impact of use cases on the customer's business and help prioritize them to meet business objectives, to generate positive ROI
  • Partner with internal 6sense teams to proactively resolve issues and ensure on-time delivery across programs
  • Assist in driving product adoption post-onboarding
  • Act as a knowledge partner and 6sense expert to strategically guide customers through best practices
  • Contribute to the development of 6sense best practices, including internal and external training materials and other collaterals
  • Work closely with the sales team to ensure implementation expectations are set accurately

Requirements:

  • Minimum 3 years of working in Martech or sales-tech industry, or
  • Minimum 3 years in an enterprise software customer-facing role
  • Familiar with using Marketing Automation, CRM or related applications is a plus
  • Experienced working with B2B demand gen, marketing operations, sales operations and analytics teams
  • Excellent project management and organizational skills
  • Excellent interpersonal and presenting skills
  • Ability to manage multiple projects simultaneously, prioritize, and scale
  • Ability and desire to work in a high-energy and rapidly evolving B2B software startup environment.
  • Willingness to work on a hybrid set up for at least twice a week in Pasig City on AMER/US/Night Shift from 8PM to 5AM PHT.

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