Payroll Team Lead

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

Summary:

This role is primarily responsible for supervising the day-to-day Payroll function that provides effective and proactive service delivery to key stakeholders. This includes supporting department activities and efficiencies such as gathering and entering employee time and wage within the time management system, computing employee's time worked, production, and commission as well as computing post wages and deduction.

Responsibilities and Duties:

• Support the management of day-to-day Payroll activities by leading the team and developing internal workflow processes, operating procedures, team schedules, and controls.
• Manage team workload and capacity; recommend long or short-term adjustments to staffing model when/if necessary, to effectively support shifts in scope of work and/or volume
• Lead and/or participate in various governance meetings to discuss operational results, issues, strategies, and solutions to improve team's performance with internal/external stakeholders.
• Develop and prepare reports and conduct analyses on resource utilization, performance against SLA targets, quality, and process efficiency
• Analyze complex issues and develop and implement solutions and provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensure gaps are addressed
• Provide guidance and direction to the team according to established policies, procedures, and management guidelines
• Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensure gaps are addressed
• Manage team performance, provide coaching, and identify career development opportunities relevant to the team
• Identify and implement process improvements to streamline processes, improve customer experience, and increase productivity in Onboarding/Pre-Hire Support functions
• Develop and prepare reports and conduct analyses on resource utilization, performance against SLA targets, quality, and process efficiency
• Develop strong stakeholder relationships by ensuring escalations are managed effectively and proactively and elevating if/when necessary
• Plan staff workload on a daily basis and assisting them in the completion of assigned tasks and duties within reported deadlines.
• Monitor and respond to Employee Centre support requests as it pertains to Payroll Services.
• Identify process improvement opportunities and strategize project plans and activities supporting the project objectives.
• Oversee project status and support on highly complex process improvement projects.

Qualifications and Requirements:

Minimum Requirements:

• Bachelor's degree in Human resources and any business-related course or equivalent relevant courses
• At least 7 years of experience in an outsourcing, shared services, or similar model and has experience in managing Payroll team that supports ANZ region.
• Advanced knowledge of processes and procedures related to HR and HR operations.
• Experience using HR systems, payroll or time recording systems such as Oracle, Workday, SAP, PeopleSoft, Service Now, ADP GlobalView or other similar platforms and tools
• Advanced proficiency in MS Office
• Experience creating reporting dashboards and excellent tracking capabilities
• Experience in handling projects relevant to HR services.

Attributes:

• Ability to effectively communicate and collaborate with various internal and external customers globally. Ability to use tact and discretion in delivering critical and sensitive information to peers, stakeholders, and direct reports. (Communication)
• Ability to maintain a high level of collaboration among multiple internal and external stakeholders to effectively arrive at solutions and develop initiatives. (Collaboration)
• Ability to identify and resolve varied and complex issues by applying best practices and technical expertise and ability to recommend solutions for recurring and unique scenarios. (Problem Solving)
• Ability to supervise and manage the day-to-day work assignments, deliverables, and operational requirements aligned with the functional goals and objectives. (Operational Management)
• Ability to provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task and ability to support direct reports to achieve desired performance and output (Coaching)
• Ability to clearly define objectives and set targets for the team that are consistent with and compliant to service delivery agreements, key performance indicators, and polices. (Planning and Organizing)
• Ability to gather, integrate, validate, and analyze relevant data to develop resolutions, findings, and recommendations. (Analytical Thinking)
• Ability to monitor and measure progress and effectively drive individual and team results that supports the overall goal of the team. (Results Oriented)

Additional Information

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.